Who Is Covered?
At Covered, we are focused on making insurance easy to understand and painless to purchase. We combine intuitive technology with a human touch to help consumers quote, compare, and purchase multiple insurance products in minutes. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.
What Is Covered?
The best-in-class B2B2C embedded insurance marketplace built to support fintechs, mortgage servicers, originators, and general banking. We combine award-winning digital insurance experiences, innovative technology, and industry-leading compliance programs to help our partners build a fully digital insurance experience using our APIs, pre-built UI components, and full-service licensed stack.
About This Role
As a member of the Insurance Operations Organization, you will lead a team of Property & Casualty Insurance Sales Advisors within our sales business unit. Responsible for management and operations of a team of Property & Casualty insurance sales advisors. This is a revenue-centric, KPI-driven role focused on inbound and outbound sales lead conversions into policies and customer service. In addition, help improve the sales process for our reps, and to support growth and profitability of the core business by influencing and mentoring sales representatives. The Sales Manager will report directly to the Head of Insurance.
Yep, We Have Benefits!
At Covered, our cultural DNA is our brand! This position includes a competitive benefits package to include an extraordinary culture, medical, dental, vision, FSA, HSA, AD&D, Life Insurance, STD, LTD, 401(k), casual time off, and 11 paid holidays.
Role Accountabilities Include, But Are Not Limited To:
- Drive sales team towards achieving/exceeding sales metrics
- Develop, coach, and performance manage a sales team
- Ensure exceptional customer satisfaction and high customer retention
- Manage client escalations. Respond to client complaints. Research and resolve complex customer service issues
- Facilitate an engaging environment in which agents are inspired and feel supported.
- Partner with internal departments such as the Customer Support, Training/Quality Assurance, Marketing or Product teams to drive efficiencies and improve the customer experience
- Possess deep knowledge of insurance product offerings and value proposition
- Support workforce management including recruiting, recommendations on hiring, scheduling, and performance evaluations
- Enforces systems, policies, procedures, and productivity standards
- Supports training and onboarding of new employees
- Embrace a test and learn mentality, continuously seeking ways to improve processes and department performance
About You And Your Experience
- Bachelor's degree or equivalent experience required
- Incumbents must have a current state license, in Property & Casualty
- Minimum 5 years of experience as a Property & Casualty Insurance Agent
- Minimum 2 years of insurance management experience, including call center or managing a team of licensed insurance agents
- Strong knowledge of various insurance carriers and products (Direct carrier relationship experience preferred), including homeowners, auto, umbrella, and other lines
- Demonstrated sales aptitude and ability to meet sales objectives
- Tech-oriented systems proficiency utilizing Agency Management Systems
- Experience with multiple carrier systems, i.e. Travelers, Nationwide, Safeco, State Auto, Progressive, ASI, Stillwater, and Grange
- Possess effective oral and written communication skills, including group and individual presentation, and customer service skills
- Excellent organizational skills, effective time management, strong leadership, interpersonal problem solving, and analytical skills
Essential Role Requirements (Must be able to be performed with or without reasonable accommodation):
- Work Environment: Denver, CO HQ or Remote
- Physical Demands:
- Must be able to sit for extended periods of time
- Possess visual acuity in order to see a computer
- Must possess manual dexterity in order to work on a computer
- Must have command of English language to effectively communicate
- Must be able to hear clients, partners, and internal staff
- Opportunistic travel as may be required
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks, accountabilities and/or experience requirements may be changed, added to, removed, amended, deleted and modified at any time by management with, or without prior notice.
This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
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