Job Summary:
THE JOB
We have an exciting opportunity for an experienced Artist Lodging Manager to be a part of our Lodging team and deliver unparalleled experiences to artists at our destination events.
The Artist Lodging Manager will work with our Lodging Director to advance and execute headliner, support, and crew lodging at various hotels. This role will be responsible for managing rooming lists, hotel communication, and artist management communication to ensure a seamless lodging experience for each artist camp.
This role requires someone who is detail-oriented, self-motivated, highly organized, and able to continually prioritize deadlines while balancing multiple projects. The candidate will also demonstrate strong communication and problem-solving skills. Come join our expert team of passionate travel and music lovers!
WHAT THIS ROLE WILL DO
- Collect rooming lists from band management for all artists and crew
- Work with Lodging Director and artist hotels to update room block inventory to align with the rooming lists if needed
- Submit rooming lists to hotels, noting changes and areas of inventory increases/decreases with each update
- Crosscheck and verify artist hotel confirmation lists as they are received
- Confirm artist and crew rooming lists are accurate prior to each hotel drop date
- Track and continuously update artist lodging budget throughout advance and on-site
- Email artist rooming list grids to each act prior to arrival/checkout
- Ensure a seamless artist check-in process by reviewing rooming lists and room types for accuracy
- Advance early check-in/late check-out, and any special requests with the hotel
- Cross-reference the transportation grid with the lodging grid to be sure all arrivals/departures align
- Collect passports from guests in advance of arrival
- Assist artist camps with any lodging questions
- Advance and oversee the operation of all off-site hotel check-ins for artists including a private check-in/out area when needed
- Understand potential charges and protocols for each band, discuss with internal teams and relay information to artist camps as needed
- Assist with all artist lodging-related inquiries and changes during the events
- Settle artist hotel folios post-event
- Escalate any Artist Related/Talent issues to Leadership Team
- Understand the Artist clientele, remaining professional in all circumstances
WHAT THIS PERSON WILL BRING
- 5+ years of experience working with lodging and hotels
- Familiarity with large room blocks, hotel procurement, and hotel procedures
- Bachelor’s degree from an accredited university or comparable work experience
- Working knowledge of Microsoft Office applications (Word, Excel, etc.)
- Excellent oral and written communication
- Meticulous attention to detail & organization
- Enthusiasm for the live event and travel industry
- Ability to get all tasks and assignments done in a timely manner while managing your own workload and day-to-day schedule
- Ability to maintain, control and communicate deadlines, roadblocks, and escalations as needed
- Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
- Willingness to adopt new project management tools and communication platforms as used by the company
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
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