The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection activity, is more of a sales role than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Position Overview
The Account Manager / Collection Specialist is a great opportunity and offers competitive pay and benefits.
Requirements/Responsibilities
The main responsibilities include, but are not limited to the following:
- Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation, or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
- Demonstrate diligence, urgency, impartiality, and consistency regarding accounts management.
- Contact references on all accounts that do not return calls.
- Mail letters according to the mail program.
- Recognize and create opportunities to renew customer agreements.
- Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
- Handle field collections and de-installations.
Compensation:
We offer competitive base pay, commissions, bonuses, and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history. We conduct drug screening and background checks.
Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent-to-own, or automotive sales is important for success in this job.
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