ABM Industries Housekeeping Quality Control Lead Las Vegas, Nevada Apply Now
The Housekeeping Quality Control Lead works as an extension of the on-site management team to routinely walk the venue, audit & evaluate the performance of cleanliness, communicate areas of deficiencies, and remediate those deficiencies.
Pay: $22.00 - $26.00 per hour
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Position Responsibilities:
- Provide detailed feedback to management regarding performance of the work.
- Oversee work audits.
- Complete assigned checklists and audits within the venue and return feedback to management.
- Identify, document, and communicate areas of improvement or opportunities for additional work.
- Communicate with both direct staff as well as subcontracted staff to complete janitorial scope of work.
- Work with Project Manager and Asst. Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
- Respond to client inquiries on behalf of management; discuss and resolve with customer pending complaints/feedback.
- Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
- Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager or Asst. Project Manager.
- Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources to meet training and development needs.
- Recommend staffing levels; work with Project Manager and HR to hire, train, and evaluate staff.
- Understand applicable union contracts and develop effective working relationships with local labor unions.
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Qualifications:
- Bilingual (Spanish/English) is preferred but not required.
- Basic housekeeping knowledge and experience is helpful.
- 1-2 years of supervisory experience.
- Excellent attention to detail.
- Must be proactive and self-motivated.
- Excellent verbal and written business communication skills.
- Customer service experience is preferred but not required.
- Working knowledge or desire to learn janitorial equipment.
- Intermediate level of Microsoft programs.
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills.
- Ability to use MS Office Suite, smart phones, internet, and other job-related applications.
REQNUMBER: 99928
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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