Seeking a talented professional to head a call center team in the real estate industry.
Looking for a dynamic and innovative individual to capitalize on this exceptional opening.
Responsibilities involve supervising and guiding internal sales staff.
Full-time role based in our Fresno, CA office.
Major tasks involve overseeing inbound calls from clients across the nation and the globe.
Responsibilities
- Lead and oversee a team of Real Estate ISAs in Fresno, CA, US, ensuring effective communication, scheduling, and performance evaluations.
- Recruit and onboard skilled ISAs based on their sales expertise and credentials.
- Develop and implement training programs dedicated to enhancing call quality, script handling, and objection management for ISAs.
- Utilize dialers and relevant applications to support call operations and improve scripts.
- Supervise call quality, offer constructive feedback, and identify areas for improvement.
- Provide personalized feedback and address ISA concerns through regular interactions.
- Present insights and updates during management meetings.
Qualifications
- The ideal candidate should possess at least 4 years of experience leading a team in a Real Estate Call Center setting, specifically focusing on mentorship roles.
- Comprehensive knowledge of real estate markets and a proven track record of effectively engaging potential buyers are essential for this role.
- Strong communication skills, especially in phone sales, are crucial to showcase robust leadership abilities.
- A positive, goal-oriented attitude, combined with the capability to motivate team members, is essential for success in this role.
- Excellent problem-solving skills and a knack for innovative thinking are vital qualifications.
- Proficiency in using tools like Google Sheets, Slack, and various management systems is required.
- Demonstrated ability to quickly address issues in a fast-paced work environment is a key attribute.
- Fluency in English is a must, while proficiency in Spanish would be advantageous for this specific position.
Compensation
$50,000 - $80,000 yearly
About Nathan King Group
The Nathan King Group is a fast-growing dynamic team serving the greater Fresno, CA Real Estate market. Come grow your career with us!
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