Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Our people make all the difference in our success. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Who we’re looking for
Toyota Financial Savings Bank is looking for a passionate and highly motivated Mortgage Originations and Servicing Manager.
The Mortgage Originations and Servicing Manager will serve as a cross-functional mortgage leader contributing to optimal performance across mortgage origination, processing, underwriting, closing, and servicing. This role will utilize industry expertise to provide leadership and oversight to a team of Bank mortgage operations staff members, while working closely with the mortgage fulfillment and subservicing third-party vendors.
Responsible for all servicing functions on the Bank’s residential mortgage portfolio, responsibilities include managing daily production and reporting, ongoing enhancements, and implementation projects. The Mortgage Operations and Servicing Manager will serve as principal mortgage servicing liaison between the Bank and its third-party mortgage subservicing vendor as it relates to current and potential operational capabilities, control environment and systems functionality. This role also leads and supports the Bank’s mortgage operations team in the areas of processing, underwriting, and closing.
What you’ll be doing
- Successfully lead a team of mortgage operations staff.
- Provide training, support, and guidance to team members, as appropriate, to assist with individual development.
- Hire, onboard, and conduct new team member training, as needed.
- Memorialize processes and procedures for tasks overseen by the mortgage operations and servicing team.
- Oversee the daily mortgage servicing operations by developing and/or refining operational tools, processes & procedures, information flows, etc.
- Review, implement and test/audit mortgage output services (ex. Statements, letters, reports).
- Manage established Service Level Agreements with subservicing vendor and provide clear communications on positive and negative events related to service levels.
- Review, approve, test/monitor and track subservicing vendor systems’ parameter settings and operational controls and lead remediation efforts, when necessary.
- Provide management information related to mortgage servicing production environment.
- Make recommendations regarding vendor partner product and service offerings and feature/function enhancements, including serving as subject matter expert for business requirements.
- Act as primary mortgage servicing point of contact for audits and regulatory examinations, working directly with the Bank’s Operational Controls team and the subservicing vendor.
- Manage control environment around mortgage servicing.
- Partner with various bank departments by providing product/process knowledge to create/improve deposit origination and servicing process.
- As a senior leader, support the Mortgage Originations team by reviewing and approving appraisals, issuing final underwriting approval, reviewing initial closing disclosures, etc.
Qualifications/ What you bring
- High School Education or Equivalent.
- 10+ years of relevant work experience (in similar field and/or industry).
- Knowledge of mortgage compliance and regulatory requirements.
- Industry experience.
- Underwriting experience.
- Experience managing a team.
What We’ll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Team Member Vehicle Purchase Discount.
- Toyota Team Member Lease Vehicle Program (if applicable).
- Comprehensive health care and wellness plans for your entire family.
- Flextime and virtual work options (if applicable).
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools and more.
- Flexible spending accounts.
- Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
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