When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you'll be doing...
The Revenue Assurance Organization
At Verizon, we have a world-class Revenue Assurance (RA) organization. We have proven comprehensive programs to streamline processes, improve systems, realign the organization and add opportunities for personal skill-building and professional growth. We're finding new ways to add value and provide strategic support. This is the kind of work we do. We want to continue to build leading RA practices within Verizon, setting the stage to become the place any professional wants to work.
Revenue Assurance Team
Reshaping the future of RA at Verizon calls for improving our ability to deliver outstanding value to our customers. Being a part of the team, you will work alongside financial professionals and business leaders, gaining opportunities to grow and develop to build a strong revenue assurance foundation. You will be involved in audits, audit development, project support, reporting & analysis, and guiding the strategic direction across Verizon. Explore the breadth of opportunities that come with aligning your expertise with the future of superior networks, systems, and analytics to improve the way people live, work, and play.
- A subject matter expert representing the team and management by using their knowledge of the overall end-to-end billing landscape/ecosystem to accelerate revenue, reduce revenue loss, and improve customer experience.
- Responsible for identifying risks and gaps between product design and back-end IT system solutions. Recommend solutions that can be audited and re-used. Develop, enhance, or automate traffic audits to improve overall billing accuracy.
- Responsible for leading cross-functional discussions with various business units including GTS, InfoSys, Production Support, FP&A, cost assurance, product, ordering & provisioning, 3rd party vendors, and customer-facing account/service teams.
- Responsible for driving resolution of complex production issues, and financial fallout due to process or system failures, manual touches, gaps in design, lack of guardrails, and/or missed requirements.
- Works complex production and cost to revenue issues by independently conducting root cause analysis, leading the efforts to recover revenue, and define and implement permanent solutions.
- Supports strategic automation efforts. Creates and maintains audits, metrics, projects, and ticket status within SmartSheets or other automation applications.
- Supports projects/new product launches, and testing. Participates/leads all aspects of the project lifecycle including scope definition, ICD (interface control document) reviews, writing requirements and post-implementation testing; driving system and process improvements when needed.
- Communicates with partners in a clear and concise manner.
What we're looking for...
You'll need to have:
- A Bachelor's degree in Accounting, Finance, Economics or four or more years of work experience.
- Four or more years of relevant work experience.
- Experience with Microsoft Office Suite.
Even better if you have one or more of the following:
- Experience in the technology and/or telecommunications industry.
- Excellent communication and presentation skills and proven ability to focus on the details.
- Proven analytical skills and ability to work with large sets of data.
- Experience with the Smart Sheets or other automation applications.
- Knowledge of Verizon's billing process and flows.
- Familiar with the Agile project processes.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum of eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours: 40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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