Join the Clean Energy Revolution
Become an IT Systems Quality, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll oversee and influence the overall design and testing of products, applications, and infrastructure to ensure proper architecture and maintain high-quality levels by minimizing defects and failures. This role ensures overall design aligns with enterprise standards, identifies gaps requiring changes, and drives these to closure. Additionally, develop process improvement plans as part of operational feedback processes to enable both design and build improvements. Provide oversight to IT solution engineering, build and test processes for Customer Service web, contact center and customer engagement products and programs leveraging Microsoft cloud, SAP, Amelia, Genesys and other various leading-edge platforms and technologies.
Drive quality into product design and build to ensure system stability and effective operations. Establish quality metrics, analyze reports and defective products to identify trends, and recommend corrective actions. Act independently and lead key decisions with stakeholder engagement, including senior leadership. Resolve system quality issues with vendors and project representatives, ensure effective corrective actions are implemented, and contribute to project quality improvement programs. Provide strategic direction for technologies across the enterprise, collaborating with architects to maintain architectural standards and drive innovation and transformational solutions.
As an IT Systems Quality, Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
- Monitors, measures, and improves application service delivery to meet business needs, ensuring service level agreements and business expectations for quality and timely resolution for application issues and operational activities are met
- Leads technology evaluation, design, and implementation of infrastructure platforms supporting multiple database platforms, including refresh/upgrades, new feature enablement, and tool acquisition
- Supports the development of best practices and governance for integration of complex systems, ensuring deliverables meet proper standards and requirements traceability
- Oversees Managed Service Providers (MSPs) to ensure that products built are free of flaws, function as designed, follow design standards, and leverage existing and innovative technologies optimally and effectively
- Executes and leads Agile initiatives for projects and enhancements, facilitating collaboration and training with others
- Participates in strategic budget planning and analyzes project budget and multi-year financial projections for ongoing capital and operational costs for large initiatives within the portfolio
- Identifies project scope gaps, makes recommendations, and decides on product design and product readiness for large or company-wide transformation projects that impact project schedule and funding
- Analyzes defect reports, incident trends and other metrics post-implementation to assess application stability/quality to implement engineering service improvement programs based on the feedback loop
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
- Ten or more years of experience with IT systems management, software development lifecycle, and infrastructure management.
- Experience supporting Managed Service Provider (MSP) operations.
Preferred Qualifications
- One (1) or more years of experience as a Technical lead performing one or more of the following: implementing long-term strategies, engineering design, implementation, and decision support projects.
- Two (2) or more years of experience integrating input from solution architecture and business requirements, designing, and developing models in an enterprise environment.
- Three (3) or more years of technical experience in application development & maintenance of IT systems covering various leading-edge technologies (Ex: SAP S4/ C4, JAVA, Microsoft O365, Cloud Architecture and Solutions, Telephony, etc.)
- Two (2) or more years of specific technical experience in website engineering (HTML, PHP, CSS, JavaScript, Python, etc.)
You should know
- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- The primary work location for this position is Rosemead, CA; however, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).
- This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
- Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
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