SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.
JOB SUMMARY: The Apprentice Parts Consultant is responsible for providing parts support for Caterpillar, vendors, customers, and internal departments. Duties include utilization of the CRM and ERP software to successfully process customer invoicing, creating purchase orders, tracking inventory, and supporting warehouse functions. Developing skillsets requires general knowledge of CAT or industry related product brands, effective organizational and problem-solving skills to make appropriate recommendations and provide creative solutions for all customer needs.
ESSENTIAL FUNCTIONS:
Safety
- Actively cares, promotes, manages, and advocates safety at Western States.
- Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
- Maintains clean/clutter free personal work areas.
- Adhering to required personal protective equipment (PPE) as identified in safety policy.
CRM and ERP
- Manages parts inquiries over the phone and in person.
- Supports internal customers with parts pricing and quoting.
- Advises customers on substitution of parts when replacement is not available.
- Checks parts availability and determines urgency.
- Processes cash transactions and adds parts to sales orders.
- Performs backorder reviews of sales orders under supervision.
- Searches for parts and material by keyword, item number or serial number.
Customer Invoicing and Purchase Orders
- Generates invoices and completes customer transactions.
- Processes, tracks, and completes customers’ orders.
- Participates in and completes training as required.
Inventory and Warehouse
- Pulls parts from inventory when needed.
- Receives incoming material and processes related documentation.
- Stocks and stages incoming material.
- Participates in continued education and training initiatives.
- Learns how to utilize service manuals to address technical issues.
- Develops familiarity with parts reusability guidelines.
- Develops ability to write and read complete service reports.
- Performs other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
- Ability to learn dealer systems.
- Moderate knowledge of forklift and material handling equipment.
- Ability to obtain forklift operators certification.
- Ability to develop and maintain effective working relationships.
- Ability to travel occasionally for training and meetings.
- Ability to work overtime and on call.
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or GED.
- Minimum of 1 year of parts sales, parts warehouse, or combined experience required.
- Must be able to communicate in English.
PHYSICAL CHARACTERISTICS:
- Ability to stand for long periods and perform various physical tasks.
- Ability to generate 97 ft./lbs. of force.
- Ability to repeatedly lift up to 60lbs.
- Ability to carry up to 20 lbs. while ascending/descending stairs.
- Ability to assemble/disassemble various sizes of nuts and bolts.
- Exposure to extreme temperatures and environment.
- Must be able to meet all safety requirements.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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