Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
Your responsibilities as a Consultant – Global Learning Operations
As a Learning Consultant, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., online courses, in the system. As part of a small team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them.
This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world.
The role requires a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable but not essential.
In this role, you will:
- Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy).
- Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation.
- Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance.
- Support setting up e-learning courses in the LMS (upload, test, and roll out).
- Have a sound knowledge of Training rollouts via the LMS.
- Create and share standard reports, custom reports, and dashboards through the LMS.
- Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude.
- Manage issues, questions, and service requests via our Support Portal.
- Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets.
- Escalate issues internally within the team and with stakeholders, and externally with the LMS vendor support team.
- Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs.
- Excel in a collaborative environment, but also take responsibility & ownership of tasks.
Be clear, concise, and accurate in communications with customers and stakeholders.
You and your competencies
Our team wants you to be proactive, self-driven, and self-motivated; able to work independently and as part of a team. Talent development and learning excite you. You will bring a thorough knowledge of end-to-end training coordination and workflow with you and use it to continuously improve our processes and procedures. You will be a confident communicator with both internal and external stakeholders and have a customer service can-do attitude.
- Administration skills (systematic and with attention to the details).
- Good with, and experienced in working with IT systems.
- Experience with global learning management systems gained in an international, multicultural organization.
- A global mindset – can work with, and are interested in other cultures and virtual environments.
- Reporting skills - understand Management Information Reporting (MIR) concepts; and commercial considerations, and use reporting to ensure data quality and accuracy.
- Excellent follow-up to ensure customer satisfaction and deadlines are met.
- Bachelor or Master's Degree in HR, Communication, or related subjects and 3 to 4 years experience in a Training Department with an LMS (Cornerstone, Workday Learning, SABA, or similar).
Join the global learning organization in Ramboll
You will be joining a global team of learning professionals, working with the Talent Development Center of Excellence, the global HR Learning support team, and the wider Training Administration community. The Global Learning Operations team is overall responsible for talent development in Ramboll, supporting our business and HR in designing, delivering, and hosting effective learning, change, and development programs.
About Ramboll
Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. The company employs more than 13,000 experts globally and has especially strong representation in the Nordics, UK, North America, Continental Europe, Middle East and Asia-Pacific. With 300 offices in 35 countries, Ramboll combines local experience with a global knowledgebase constantly striving to achieve inspiring and exacting solutions that make a genuine difference to our clients, the end-users, and society at large. Ramboll works across the following markets: Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy and Management Consulting.
Working at Ramboll
To work at Ramboll means being part of a people organisation. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse – we invest a lot in development of people and offer career paths tailored for each individual.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
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