Job Title: Senior WMS Software Implementation Consultant
Department: Software
Supervisor: Vice President of Professional Services, Software
Job Purpose:
Hy-Tek IntraOne is looking for a dynamic and motivated Warehouse Management System Implementation Consultant. This role is an exciting opportunity for an organized, self-driven individual to work on our Professional Services Team on the implementation of new accounts, to help clients adapt their operations to our IntraOne WMS, WCS and TMS applications.
Essential Duties and Responsibilities:
- Act as the Subject Matter Expert on the IntraOne WMS, WCS and TMS applications across multiple clients.
- Train IntraOne Consultants in the Best Practice use of the INTRAONE WMS and TMS.
- Analyze and find solutions for escalated Decisions, Risks, Issues and Change Requests during day-to-day interactions with the client and project team.
- Manage Client Expectations to increase perception of competence, skill, and customer focus of the IntraOne Project Team.
- Manage Client Expectations to increase perception of value in the IntraOne Applications to their business and profitability.
- Mentor/Develop IC1/IC2 consultants to grow their skills with applying IntraOne WMS, WCS and TMS application in their specific client’s warehouse operations.
- Ensure Project Teams follow the INTRAONE Professional Services Implementation methodology to meet and exceed expectations of clients concerning functionality, timeline and budget.
- Provide suggested improvements to the IntraOne Professional Services Implementation methodologies to improve impact on IntraOne profitability.
- Matrix reporting to the Hy-Tek Project Manager for client-specific activities and IntraOne VP of Professional Service for training and development.
- Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations.
- Identify improvements for internal communications within teams to drive a consistent, high-quality experience for our customers throughout the implementation process.
Minimum Knowledge, Skills, and Abilities Required:
- Bachelor’s degree in supply chain management / Logistics preferred.
- Previous Software Implementation experience with IntraOne or peer applications.
- Previous Consulting Experience working with and leading customers.
- Proficient in Microsoft Office suite, SmartSuite and DevOps.
- Keen attention to detail with strong follow-through skills.
- Disciplined, self-starter with the ability to multi-task and to work autonomously.
- Excellent written and verbal communication skills with the ability to relay information in a timely manner, especially requirements gathering.
Working Conditions:
- Travel up to 90% of the time or on an as-needed basis.
- Some weekend/night work required as needed.
- Working in office, warehouse, and manufacturing facilities.
- Working in a stationary position for an extended period.
- Moving or traversing for an extended period.
- Occasional ascending and descending scaffolding and/or mezzanines.
- Operating computers for an extended period.
- Possible exposure to noise levels exceeding recommended DBA levels.
*** Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodation. ***
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