Volvo Cars Dublin is the newest Volvo dealership in northern California. Come experience the difference that a family owned and operated dealership has to offer. We are growing rapidly and looking for a motivated Service Advisor to join our team. We've put together a highly motivated and energetic team and looking for someone with the same type of enthusiasm. If this sounds like a good fit then we look forward to you joining our team!
Benefits
- 401(k) Retirement Plan
- 100% paid medical benefit
- Dental and Vision
- 5 day work week, Monday through Friday
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Service Advisor experience preferred but not required. We will train the right individual. (Volvo experience preferred but not required)
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Knowledge of CDK a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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