Automotive Service Advisor - Classic Honda
Holler-Classic, a family-owned group of auto dealerships, operates on a one price concept where managers and associates embrace our negotiation-free sales environment and a philosophy that the customer comes first.
Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Service Advisor establishes a critical and ongoing relationship with owners. We are looking for an experienced Service Advisor with previous dealership experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Expectations:
- Greet customers, obtain customer and vehicle data.
- Determine the nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories while maintaining the role of an advisor to the customer.
- Write or type clear and precise repair instructions on the repair order for the technician.
- Provide estimates for labor and parts.
- Communicate with dispatch to determine the status of jobs throughout the day.
- Contact customers when jobs are finished and discuss what was done.
- Cooperate with all other dealership personnel necessary to guarantee quality service.
- Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs.
- Be knowledgeable of the products we sell and the various warranties on them.
- Satisfy customer’s immediate service needs, using low-key, high-integrity methods to present additional needed services.
- Meet or exceed the sales quotas set by management.
- Test drive vehicles that have to be driven to ensure technicians have fixed problems with the vehicles.
- Never lose sight of your ultimate goal: To get the car fixed right the first time.
Minimum Qualifications:
- High School Diploma.
- 3-5 years of dealership Service Advisor experience.
- Reliable transportation.
- Valid driver’s license with an acceptable driving record.
- Pass background screening requirements.
Supervisory Responsibilities:
Job Type:
- Full-Time.
- 401(k) & 401(k) Matching.
- Employee Assistance Program.
- Health Insurance.
- Vision Insurance.
- Life Insurance.
- Flexible Spending Account.
- Paid Time Off After 6 months.
- Referral Program.
- Associate Discount Program.
Schedule:
- Ability to work a flexible schedule.
Pay:
- Pay plan will be discussed during the interview.
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.
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