ADP is hiring a Implementation Payroll Consultant. Responsible for the processing of payrolls and special requests for assigned client base. Ensures that accuracy and integrity of all data entered into the system is correct for both payroll to employees and billing to clients. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Provides implementation services as defined in TotalSource Implementation Methodology (TSIM), using standardized processes, tools, and deliverables to implement PEO solutions.
- Accurate and timely completion of all data entry and wage information. Ensures all data is properly coded for client billings and filings.
- Provides customer services to phone inquiries from clients, internal associates and other functional departments.
- Client interaction and problem resolution. Resolves client payroll issues in a timely manner by utilizing appropriate resources and proper channels.
- Produces various reports for both clients and Implementation Management.
- Verifies accuracy of COG setup and follows SOX compliance regulations.
- Works no pay reports and I-9 reports for compliance.
Competencies
- Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously.
- Needs Analysis: Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action.
- Job Knowledge: Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise.
- Product Knowledge: Demonstrates sufficient knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business unit's needs.
- Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner.
- Telephone Skills: Courteously responds to callers and handles calls appropriately.
- Technical Knowledge: Applies knowledge of product and service components and internal systems to support client, individual, department and organizational goals.
- Teamwork: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
- Uses effective communication skills to advise clients.
- Relationships: Successfully communicates with individuals at all levels of an organization.
- Working knowledge of Microsoft Office to include Outlook, Word, Excel and PowerPoint.
- Excellent organizational skills with the ability to multi-task.
- Detail Oriented.
ACCOUNTABILITY:
- Achieves on-time new business payroll starts with quality.
- Demonstrates follow-up skills to ensure timely and effective closure of open items throughout the implementation payroll process.
- Ability to multi-task, to organize work based on priority and to meet deadlines.
- Accurate and detailed audits.
CONTACT (Internal & External):
- Internal: Works cross-functionally with operations groups, RIT members, Implementation, and 401K as well as Regional and Divisional Support and Management.
- External: Client.
QUALIFICATIONS REQUIRED:
Educational Qualification: Bachelors degree in Business Administration or equivalent in education and experience required.
Experience:
- Previous experience in payroll processing.
- A combination of one to two years of experience in a relevant industry, a HRIS practitioner and/or with system implementations.
- Typing minimum 50 wpm. Minimal 10 key experience.
PREFERENCE:
- Excellent problem resolution skills.
- Ability to work well with others and under pressure.
- Strong oral and written communication skills.
- Knowledge of Microsoft applications (Word and Excel).
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
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