Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Provide technical support with high degree of Customer Happiness by meeting SLA & MTTR
- Following Standard Operating Procedures for BAU support and maintain all applicable Servers
- Isolating, troubleshooting, escalating, correcting and documenting activities/any/all problems or technical issues within the Server/OS/HW Infrastructure
- Participate in On-Call and NOC duties on periodic basis
- Maintaining skills to the current industry level of certification
- Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools
- Performing assigned tasks in accordance with established standards and guidelines
- Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components
- Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution
- Assisting in the identification automation opportunities
- Abiding by Incident and Change Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix
- Identification of automation opportunities for daily operations & implement it with various technology stack
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.
Required Qualifications:
- Undergraduate degree or equivalent experience
- Minimum of 7+ years of experience in an enterprise server environment with Linux system administration & bash scripting
- Bash scripting: Working experience of nested loops (for, while, if/else statement) & functions
- Intermediate knowledge on VMware administration like vmotion, snapshots & resource administration from Vcenter administration
- In-depth knowledge and experience with user administration, performance troubleshooting, filesystem administration, disk management & network administration in Linux
- Good knowledge about SAN concepts, setting up, multi-pathing (device mapper) & troubleshooting SAN issues from the Linux OS side
- Knowledge about various user authentication methods like AD, LDAP & NIS
- Azure basic knowledge or working exposure
- Good hold on various services of Linux like NTP, SSH, NFS, DNS, FTP, Sendmail
- Proficient in HP, IBM & Dell Servers and Hardware Troubleshooting
Preferred Qualification:
- Certification on RHCE & Red Hat Enterprise Linux Diagnostics and Troubleshooting & Red Hat Performance Tuning: Linux in Physical, Virtual, and Cloud
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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