About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - Our Story
About the Job
The Human Resources Business Partner Manager will support and manage different HR functions locally, with a heavy focus on Employee Relations. The incumbent will play a key role in managing the successful outcomes of employee relations matters, mitigating corporate risk, and contributing to the overall positive effect of the HRBP team.
As Human Resources Business Partner Manager, You Will…
- Support the communication, reporting and related governance of employment regulations
- Act as a strategic advisor to senior leaders
- Coaching managers on leadership practices
- Ensure compliance with HR regulations
- Performance management: facilitating performance management processes
- Manage employee relations
- Support organizational change initiatives
- Using people data and insights to drive business actions
- Diagnose business needs and identifying areas for improvement
- Ask questions to be answered with people analytics
- Manage new employee orientations and improving the new hire experience
- Maintain human resource databases, computer software systems, and manual filing systems in conjunction with other HR personnel
As Human Resources Business Partner Manager, You Have…
- Must have a minimum of 3-5 years of HR experience in a fast-paced environment
- Bachelor's Degree in Human Resources or HR Certification
- Demonstrated expertise in developing and managing relationships with internal customers
- Must have experience researching matters and making recommendations/ decisions based upon findings
- Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
- Strong analytical, problem solving and decision-making skills.
- Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to listen and maintain patience during difficult situations
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to work independently and with a team
- Service oriented
- Ability to adapt to change and innovation
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Benefits of Working as a Human Resources Business Partner Manager…
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Amazing career growth opportunities
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