A career that's the whole package!
At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.
Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
Job Title: Sr. Technical Consultant
Locations: Broomfield, CO hybrid (Tuesdays and Wednesdays onsite)
Reports to: Sr. Technical Support Manager
A quick snapshot…
The Senior Technical Consultant delivers global support for Conga's Product Suites, specializing in Revenue and Contract Management. This role involves diagnosing, troubleshooting, and resolving technical issues while addressing customer needs promptly. Our technical support team manages errors, user challenges, and any other technical obstacles that hinder customers from utilizing Conga products efficiently. The core focus of our consultants is to ensure customers maximize the value and effectiveness of our solutions.
Why it's a big deal…
At Conga, we leverage our expertise to help customers make the most of our solutions. As part of our team, you'll ensure customer success by promptly resolving reported issues, keeping their systems running smoothly, and fostering customer loyalty. Our consultants ensure that Conga's technology drives productivity, cost savings, and product quality, all while prioritizing exceptional customer experience.
Are you the person we're looking for?
Relevant experience: 4+ years in technical support, preferably with enterprise SaaS products such as Salesforce, Workday, or ServiceNow. Ideal candidates will have Salesforce expertise in automation, administration, and management, along with the ability to review code and debug logs. Experience in technologies like .NET or Java is also beneficial.
Champion of the Customer: You understand that customers are one of business' most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business, we make a commitment to their success and would love to hear how you will too!
Troubleshooting and Logical Thinking: These are essential skills for success in this role. Your demonstrated ability to analyze issues and apply logical thinking to identify root causes is critical. Experience in client support or delivery roles has equipped you to effectively investigate technical problems, prioritize, and escalate as necessary to meet client SLAs. Advanced knowledge of SQL scripting, Java, .NET, or Salesforce is required, with hands-on experience in any programming language being highly valued. You have a strong understanding of system interactions and how changes in one application can impact others.
Education: A bachelor's degree or equivalent experience.
Here's what will give you an edge…
Passion: It's not about just saying you love your work; it's shown through your actions, accomplishments, and dedication to growth. Passion is reflected in your ideas, philosophies, and your belief in what you do and where you work—and that's what truly matters.
Clear, Deliberate, and Collaborative Communicator: You don't just participate in collaborative discussions; you initiate them regularly. Your communication is clear, concise, and creative, ensuring that your message is received and understood without room for misinterpretation.
Strong Communication and Interpersonal Skills: You excel at engaging in and initiating collaborative discussions, adapting to different communication styles. Your clarity, strong listening skills, and ability to connect with clients help you gather the right information to resolve issues efficiently.
Experience with Salesforce Automation and Admin Tools: Deep familiarity with Salesforce, especially with automation, administration, and management, is highly valued and can set you apart.
Familiarity with Debugging Tools and Log Review: The ability to review code, debug logs, and troubleshoot efficiently will give you an edge in resolving technical issues quickly.
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Don't meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga's Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
