IT Support Consultant/Admin - PLM Software & Systems
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Actively support our PLM software user base. This person will need to troubleshoot and will have admin access to the system to help resolve issues. Think of this as an IT support position, but specifically for a PLM software.
Actively support the rollout of our process & system capabilities within the Life Sciences PLM platform and ensure long-term sustainability/adherence.
Key Responsibilities:
- The Process & Systems support consultant will engage with local teams as well as a virtual, cross-functional team, and drive clarity on support issues that arise.
- Develop and maintain support documentation, best practices, leverage potential synergies, and document common processes and tools/systems where appropriate.
- Manage support tickets and questions, as well as user training of our PLM solution and processes, ultimately increasing customer satisfaction.
- Support the ‘user community’ (within area of responsibility) and report to the central PLM team for any functional input (e.g. enhancement requests).
- Perform PLM solution administrator tasks to support urgent requests that require Admin rights in the system.
- Translate high-level business requirements into detailed functional specifications and manage requests for changes to the specifications.
- Train and communicate on standardization.
- Effectively communicate status, progress, issues, risks, and plans to the manager.
Qualifications:
- Excellent communication skills: able to clearly communicate information in an easy-to-understand manner; able to deliver messages effectively verbally and in writing.
- Demonstrated effective interpersonal, teamwork, and networking skills.
- Strong analytic skills, creative and business-focused/result-oriented problem solver.
- Change agent with energy, passion & enthusiasm to support and drive change.
- Ability to make decisions under pressure and take ownership for assigned tasks.
- Ability to multi-task & handle tasks with competing priorities effectively.
- Familiarity with ISO, FDA, and other regulatory standards.
Desired Characteristics:
- Demonstrated experience and functional knowledge of PLM related systems/tools.
- Demonstrated experience/knowledge of Quality Management System related tools.
- Demonstrated experience with regulations in the Medical Device and/or Pharmaceutical industries.
- Demonstrated/Documented LEAN skills.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
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