Applications Administrator II - Blue Yonder
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program
- Paid Time Off
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary: The Applications Administrator is responsible for the strategic implementation, maintenance, and optimization of POS systems within the organization. This role is pivotal in ensuring the seamless operation of retail operations by providing reliable and efficient POS solutions. By collaborating closely with internal Marketing, Finance and Supply Chain teams, the Applications Administrator analyzes business requirements to develop and implement solutions that enhance sales productivity, accuracy, and customer satisfaction. A deep understanding of Supply Chain, Planogram, space planning and data analysis functionalities, integrations, and industry best practices is essential for success. This position demands a strong focus on maintaining system integrity, security, and compliance with relevant regulations. The Applications Administrator will play a key role in minimizing downtime, resolving technical issues, and providing ongoing support to end-users.
Responsibilities: The Application Administrator has a wide range of responsibilities related to the implementation, maintenance, and support of applications within the organization. Here is an overview of the key responsibilities:
- Application support: Provide Tier 2 and 3 application support to end users. Troubleshoot issues, conduct root cause analysis, and implement solutions to minimize future occurrences.
- Troubleshooting: Investigate and diagnose application issues reported by end users. Document troubleshooting steps and solutions for future reference.
- User Management: Assist with user access management, including account creation, modification, and termination.
- Application Maintenance: Perform routine maintenance tasks such as software updates, patches, and configuration changes.
- Documentation: Maintain accurate and up-to-date documentation of application configurations and troubleshooting guidelines.
- Communication: Communicate effectively with end users, colleagues, and stakeholders to gather requirements and address application-related concerns.
- Training and Support: Assist in providing training and support to end users on new or existing applications.
- Collaboration: Collaborate with cross-functional teams to troubleshoot complex issues and ensure seamless integration with other systems.
- IT General Controls (ITGCs) management: Maintain the framework for IT General Controls and ensure compliance with corporate governance and industry regulations.
These responsibilities require strong technical skills, problem-solving abilities, and effective communication and collaboration with business users, team members, and technology leadership.
Minimum Education: Associate's Degree in Computer Science, Information Systems, or Business Related Discipline
Minimum Experience: 4+ years of end user support or consulting experience within the application of experience, Blue Yonder Platform In-Depth knowledge of modules and functionality.
Licenses/Certifications: Microsoft Technology Associate, Infrastructure (ITIL) Foundations
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
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