Service Now Solutions Analyst/Hybrid - 132507
Extended Deadline: Mon 10/21/2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
This position will work a hybrid schedule which includes a combination of working both onsite in La Jolla and remote.
DESCRIPTION
UC San Diego Health Sciences is a multibillion-dollar organization that comprises three professional schools, three hospitals, 20+ graduate degree programs, and 90+ core facilities and research units all working toward fulfilling its tripartite mission. The ServiceNow Solutions Analyst, as part of the VCHS Business Intelligence (BI) team, is responsible for configuring, administering, and optimizing the ServiceNow platform to streamline business processes and support data-driven decision-making.
Key Responsibilities:
This role involves developing and customizing reports, dashboards, and performance analytics within ServiceNow to provide actionable insights to stakeholders. The position also focuses on integrating ServiceNow with third-party applications through APIs and web services, managing platform upgrades and releases, and ensuring that processes align with best practices to minimize disruptions.
MINIMUM QUALIFICATIONS
- Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training.
- Broad knowledge of various areas of IT.
- Advanced skills associated with programming design, modification and implementation.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
- Thorough knowledge of business and process analysis functions.
- Demonstrated experience with database administration.
- Advanced knowledge of computer security tools, best practices and policies.
- Demonstrated testing and test planning skills.
- Ability to write technical documentation in a clear and concise manner.
- Proficiency with ServiceNow platform capabilities, including incident management, change management, problem management, service catalog, and request fulfillment.
- Demonstrated experience configuring and administering ServiceNow modules.
- Advanced knowledge of ServiceNow scripting (JavaScript, Glide API).
- Strong project management skills.
- Experience with Agile or other software development methodologies.
- Understanding of ITIL framework and best practices for IT service management.
- Proficiency in SQL for querying, analyzing, and managing data within relational databases.
SPECIAL CONDITIONS
- Employment is subject to a criminal background check.
Pay Transparency Act
Annual Full Pay Range: $85,400 - $156,800 (will be prorated if the appointment percentage is less than 100%)
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date.
UC San Diego is an Equal Opportunity/Affirmative Action Employer.
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