As an Account Consultant you will be responsible for overseeing all of the workflow management activities for your clients. You will serve in this critical role by providing weekly status updates of all work in progress, driving clients to ACERTUS best practices, partnering with internal teams to maintain SLA’s within each of the workflows, and providing a point of contact for any escalations with follow-up for resolution. You will be the primary contact for your clients and will be expected to maintain strong working relationships that will foster additional business opportunities. You will work closely with cross-functional teams within the ACERTUS organization to achieve the company’s overall objectives and goals, and address client needs to provide best in class customer service.
Schedule: Monday - Friday 8am – 5pm
Pay: Based on experience
What will you be doing?
- Establish and maintain a strong, working partnership with clients
- Conduct regular status meetings with clients to provide a summary of all outstanding work in progress
- Partner with the client to work through any exceptions to the workflows, gather missing requirements, and make sound business decisions on action items
- Partner with internal teams to maintain SLA’s within the workflows as well as identify trends to be shared with the client
- Drive clients to ACERTUS best practices
- Manage client escalations with appropriate research, timely responses and overall resolution
- Consult with the client to determine business solutions and process improvements as identified through analyzing client trends
- Establish and maintain interpersonal relationships with partners
- At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
- Work with partners to develop long-term solutions and process improvements
- Participate in on-going training and development for both self and others
- Provide best-in-class customer service to clients
- All other duties assigned by management.
What are we looking for?
- Bachelor’s degree preferred but not required, and/or work experience as an equivalent.
- Proficient in Microsoft Office programs, Zendesk, and other general office systems.
- Strong project management skills.
- Ability to map out processes to gain efficiencies.
- Ability to analyze data and make decisions.
- Organized thinker with exceptional attention to detail.
- Excellent communication skills, both verbally and in writing
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Knowledge of the vehicle title and licensing process
BENEFITS
At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
- Medical, Dental and Vision Insurance benefits available on the 1st of the month following your start date.
- Flexible PTO
- 8 Company Paid Holidays
- 401(k) with auto-enrollment at 3% on the 1st of the month following your start date
- Casual Dress Code
About ACERTUS
ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, home delivery and pickup, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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