Remote - USA Customer Experience Regular remote
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Insights Consultant reports to the Sector Lead, Insights Consulting, and is responsible for managing day-to-day customer relationships for a subset of smaller customers within a specific sector. They address customer needs, present report findings, make recommendations, and serve as a trusted point of contact. This role coordinates and executes on tasks delegated by Senior Insights Consultants and Sector leads to ensure deliverables meet customer expectations.
What you'll do:
- Works collaboratively with internal teams to ensure high quality products are delivered to customers
- Contributes to the quality control of reporting
- Helps to coordinate and project manage collaboration with the delivery organization and commercial teams
- Plays a key role in responding to time-sensitive questions/queries related to the client program and maintains proactive communication with the client between service reviews
- Supports client communications during account and project ramp-up, including taking necessary briefs and appropriate client training
- Helps prepare for client presentations by supporting scripting on findings and recommendations
What you have:
- Bachelor’s degree or relevant experience will be considered in lieu of experience
- 1 - 2 years experience in project, account management, writing and analytics
- Social Science Degree
For Individuals based in New York, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range of $49,000 - $53,000 is specific to these states, however base pay may vary depending on a range of relevant factors.
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