FCM - Corporate Travel Consultant - Warwick, RI
Job no: 523196-E
Brand: FCM
Work type: Full time, Hybrid
Location: Rhode Island
Categories: Corporate & Group Travel
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training to boost your knowledge on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle air, car, rail, and ground transportation bookings, as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop relationships with them so that our valued business travelers can rest assured that their travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust.
Key Responsibilities:
- Comprehend & comply with travel policies for multiple busy corporate accounts
- Provide exceptional customer service
- Ensure business traveler’s needs are met and/or exceeded
- Keep clients aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers
- Manage air, car, hotel, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations accurately and timely
- Provide consultative service to travelers throughout the booking process
Experience & Qualifications:
- 2+ years recent experience in Corporate Travel required
- 2+ years recent knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing & exchanges preferred
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Ability to effectively multi-task while maintaining professional rapport with corporate clients
- Decisive and successful problem-solving skills
- Strong written communication, interpersonal, and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
Work Perks! - What’s in it for you:
- Enjoy the freedom and flexibility of a hybrid work structure.
- Have fun: At the heart of everything we do is a desire to have fun.
- Reward & Recognition: Celebrate success at our regular Buzz Nights and annual Global Gathering.
- Use your smarts: Our people use their quick thinking and expertise to figure things out.
- Love for travel: Founded by people who wanted to travel; that passion is palpable.
- Personal connections: A big business founded on personal relationships.
- Diversity, Equity & Inclusion:
- Diversity Day: paid leave to observe a holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- Commitment to fair practices
- A career, not a job: Genuine opportunities for growth and evolution.
- Giving Back: Proud Corporate Social Responsibility program supporting charities through volunteering and fundraising.
Benefits Include:
- Paid Time Off:
- Up to 15 Vacation Days accrued per year, increasing by tenure after 2 years (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Health & Wellness Programs
- Health benefits including medical, dental, vision, and more
- Flexible Spending Accounts
- 401k program with partial match
- Tuition Reimbursement Program
If this sounds like the opportunity you have been waiting for, then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On-target earnings average between $60,000 - $70,000.
We thank all candidates for their interest; however, only those selected will be contacted.
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
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