Automotive Service Advisor (Experienced) - Toyota of Greensburg
Are you passionate about your career and want to work for one of the leaders in the automotive industry? If so, we have an excellent opportunity for you as an Automotive Service Advisor at our Toyota dealership in Greensburg, Pennsylvania. Toyota of Greensburg received the President's Award in 2023, now 6 years in a row! We sell vehicles people love and offer service people can trust. Our Team is a group of hard-working professionals who are passionate about our vehicles and being Number 1 in customer service. We offer an excellent benefit package as well as a friendly and fun atmosphere!
Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
Job Duties:
- Greet customers when they arrive and receive the vehicle information. After the appointment, the service advisor must schedule the next service appointment.
- Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
- Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer.
- Maintaining high standards through the handling of customer complaints.
- Ensure maintenance of all files required to meet and/or exceed government and factory requirements.
Skills/Qualifications:
- Ability to identify the problem quickly.
- Good knowledge of automobiles.
- Effective analytical and communication skills.
- Effective people skills.
- Good reading, computer, and mathematics skills.
- Leadership quality.
- Ability to learn new technology and repair and service procedures and specifications.
Job Requirements:
- High school diploma or general education degree (GED); one to two years of business experience; or equivalent combination of education and experience.
- Technical experience preferred.
- Superior customer interaction skills.
- Good computer skills.
- Aptitude learning and delivering technical information.
- Positive, friendly attitude, along with a customer service mentality.
- Enjoy working in a fast-paced environment.
- Ability to multi-task and apply constant new information to daily tasks.
- Adhere to compliance standards.
- All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.
Benefits:
Benefits include medical, dental and vision insurance, 401K retirement savings plan with company contribution, a progressive PTO plan, holiday pay, and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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