VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
- Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
- Provides service linkages and support systems to ensure identified needs are met.
- Coordinates individualized planning with clients to meet short- and long-term needs.
- Coordinates case conferences with residents, consults with the service team, monitors progress of clients on the case plan, and assists clients to meet the agreed-upon goals.
- Acts as an advocate for clients before judicial, community, social service, and administrative bodies as needed.
- Facilitates support groups and client participation as appropriate; documents and charts group education sessions clearly and concisely.
QUALIFICATIONS
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
EDUCATION:
- Associate’s Degree in Social Work or related field or a combination of education and relevant experience (Two years total).
- Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE:
- Minimum 1-year general experience in case management or similar social services role.
PREFERRED QUALIFICATIONS:
- Counseling Certification.
- 2 years of experience working with the target population.
- HMIS navigation.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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