Job Description
Join UChicago Medicine as a Patient Care Coordinator in the Oncology Department.
Under direct supervision, a Patient Care Coordinator is responsible for guiding patients through the health care system and ensuring those patients and their caregivers are able to access culturally and linguistically appropriate services in a timely and cost-effective manner. This position is responsible for UCM Network. Hybrid position that requires on-site support for Hyde Park main campus and UCM Oncology Network sites.
Essential Job Functions
- After initial new oncology appointment is completed, serves as a single point of contact for return Oncology patients and is responsible for scheduling appointments and coordinating referrals for testing, imaging, procedures, social work, physical therapy, occupational therapy, chaplain or spiritual services, geriatric-oncology, psycho-oncology, nutrition, palliative care, pharmacy clinic, SOCARE clinic, labs, clinical trials, and other care and support services at the hospital or in the community; contacts patients via phone, email, and/or letter to schedule, confirm, and send out reminders regarding appointments.
- Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care; follows up with outside labs and other ancillary services for testing results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient’s community physician(s).
- Provides general education to patients and their caregivers about the care plan; follows up with patients at regular intervals to ensure that patients arrive at scheduled appointments on time and prepared. Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care.
- Frequently reviews clinic schedules and templates and scrubs templates to optimize schedule for the day and ensure any rescheduling has been completed in advance.
- Provides patient navigation and care coordination across UCM Network Oncology Sites.
- Performs other related duties as assigned.
Qualifications
- High School diploma required. Bachelor's preferred.
- Minimum of two years’ experience working in a high-volume complex healthcare environment.
- Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs.
- Ability to multi-task and prioritize is crucial to success in this position.
- Compassionate listening skills are required for patient and family distress related to new diagnosis.
- Ideal candidate has strong interest and desire for extensive patient and family interaction.
- Requires experience with and high commitment to customer service.
- Uses discretion and good judgment, and maintains patient confidentiality.
- Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM.
Position Details
- Job Type/FTE: Registry, Day Shift.
- CBA Code: Non-Union.
Why Join Us
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
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