The Village of Oak Park, Illinois, a dynamic community located just eight miles west of Downtown Chicago, is accepting applications to fill the Care Coordinator position.
Department/Division: Neighborhood Services
Employment Status: Full-time
Number of Openings: 2
Hourly Salary/Grade: $36.84/hr.+/- DOQ – Grade 5
FLSA: Non-Exempt
Union: Non-Union
Deadline for Application: Open until filled, first review November 11, 2024
POSITION SUMMARY:
This position provides direct assistance and support to community members with mental or behavioral health needs and/or those requiring linkage to essential services, including unhoused residents of the community. The ideal candidate will have a background in social work or a related field, with a strong commitment to delivering community member-centered care and ensuring the well-being of individuals in crisis situations.
EXAMPLE OF DUTIES:
- Provide direct assistance and support to individuals and families experiencing mental or behavioral health needs, offering emotional support, resources, and referrals as needed.
- Collaborate with the Program Manager to link clients to appropriate community resources, including housing assistance, mental health services, and medical care.
- Assist in responding to mental and/or behavioral health-related calls from residents, conducting follow-up communications, and ensuring that inquiries are addressed promptly and professionally.
- Maintain accurate and confidential client records, ensuring compliance with organizational and regulatory requirements.
- Participate in community outreach efforts to raise awareness of available services and resources, and to promote the program’s mission.
- Work closely with local organizations, first responders, and other stakeholders to coordinate comprehensive care plans and ensure holistic support for community members in need.
- Participate in training sessions and professional development opportunities as directed by the Program Manager.
- Other duties as assigned.
QUALIFICATIONS:
Knowledge of:
- DSM5 diagnostic criteria, particularly for substance use, severe mental illness, and intellectual developmental disabilities.
- Oak Park and Oak Park-area community resources/services for physical health, behavioral and mental health, substance use, family dynamics, sexual/physical abuse, Veterans’ services, vocational rehabilitations, housing, and other services.
- Principles of trauma-informed care and experience in providing services to individuals experiencing trauma.
- Methods of research, program analysis, and report preparation.
- Modern office procedures, methods, and computer equipment.
Ability to:
- Develop highly collaborative, trusting, and productive relationships with care coordinators and first responders across the organization.
- Communicate with a wide range of cultures and personalities.
- Communicate clearly and concisely, both orally and in writing.
- Maintain confidentiality with strong knowledge and experience with service delivery documentation including counseling/treatment planning, HIPAA, and data management.
- Prepare clear and concise reports.
- Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Research, analyze, and evaluate new service delivery methods and techniques.
- Perform complex research and analyses.
- Establish and maintain interpersonal skills in the workplace to effectively communicate and interact with others.
- Maintain reasonable and predictable attendance.
Experience and Training Guidelines:
Experience: At least 1 year of experience in crisis response or care coordination, preferably in a public safety setting. Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health and/or substance use crises is strongly preferred.
Education: Possession of a Master’s degree from an accredited college or university with major coursework in Social Work, Counseling, or a related field. Licensed Clinical Social Worker or Licensed Professional Counselor preferred.
WORKING CONDITIONS:
- This position may require occasional evening or weekend hours to respond to client needs or participate in community events.
- Care Coordinators may need to respond to urgent situations or emergencies outside of regular business hours.
Diversity Equity & Inclusion Statement:
The Village of Oak Park commits itself to diversity, equity, and inclusion by recognizing that creating a mutually respectful, multicultural, and equitable environment does not happen on its own; it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status, or any other characteristics.
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