Reports To: Senior Vice President of Business Development and Technology
Manages: Technical Services Employees
Job Overview:
Responsible for managing the material analysis lab at Asbury Carbons which supports incoming quality analysis of carbon materials, customer quality issues, and internal development projects.
The responsibility of the Technical Services Manager includes but is not limited to:
- Manage laboratory testing and TS laboratory personnel.
- Design characterization methods and procedures as required for testing raw materials (specifically graphite) as well as complex liquid matrices.
- Development and reporting of key performance indicators (KPIs) for the quality lab.
- Control charting of critical quality properties of Asbury’s raw materials.
- Setup and management of Asbury LIMS system for the quality lab.
- Management of customer quality issues with Asbury finished goods.
- Support of Asbury sales and business development teams through advising on best technical products for customer applications.
- Visit customers to troubleshoot process problems related to products using Asbury materials.
- Visit customers to present technical seminars that cover all aspects of Asbury products.
- Participate in industry trade shows and conferences to stay up to date on the latest use of Asbury products in industry.
- Work with academia to promote the use of Asbury carbon products in their research.
- Provide technical input to a limited number of technical societies or groups representing industries that utilize a significant dollar volume of Asbury carbon products. Current activity is with ASTM, MPIF, NLGI, CPCPC, and ACS.
Preferred Experience/Skills:
- A minimum of 10 years experience managing a materials science or chemical quality/analytical lab.
- Minimum Bachelor of Science in a physical science or engineering discipline.
Requirements Specific to Title:
- Extensive knowledge of safety best practices for handling carbon/metal powders and hazardous chemical materials.
- Extensive knowledge of characterization equipment used for solid materials (graphite, metals, etc.) and chemicals.
- Extensive knowledge of testing metals and solid materials for critical properties (purity, grain structure, porosity, size, etc.).
- Extensive knowledge of characterizing chemical solutions that contain graphite or other dispersed materials.
- Extensive knowledge of testing industrial coatings for friction, wear, and critical properties.
- Ability to troubleshoot and fix lab equipment.
- Working knowledge of different forms of graphite and carbon materials.
- Working knowledge of the structure and properties of metals, ceramics, polymers, and other engineered materials in which carbon and graphite are utilized.
- A basic understanding of terms, units, and concepts encompassing the fields of ceramic, metallurgical, structural, chemical, and mechanical engineering.
- The ability to communicate technical concepts to individuals who are non-technical or those who have technical training but are unfamiliar with carbonaceous materials.
Working Conditions:
The position requires the employee to be onsite all working hours. No hybrid or offsite flexibility for this management position.
Physical Requirements:
NA
10 Key Core Competencies:
- Analytical Thinking: Has the ability to apply logic to solve problems and to get the job done.
- Computer Competency: As the name suggests, computer competency refers to your skills in operating a computer and the applications needed in your work.
- Conflict Resolution: Works to resolve all sorts of differences, especially among employees in order to maintain a good working relationship.
- Evaluation: This shows your ability to evaluate according to standard methodologies and policies.
- Flexibility: This shows your ability to adapt to whatever changes that happen in a company without losing focus on your goals. This also includes your ability to apply your knowledge to your new circumstances.
- Has personal and professional ethics and fosters a diverse and respectful workplace.
- Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
- Personal Credibility: Takes responsibility for actions and shows that one is reliable and trustworthy. Is honest and does his or her fair share.
- Problem Solving: Solves problems while ensuring rules and directives are followed.
- Sees to it that one's own and others' work is accurate and complete. Works with diligence and care and ensures all commitments are fulfilled.
This job description is not designed to cover or contain a complete listing of activities, duties, or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice.
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