Overview
Position: Credentialing and Authentication Specialist
Location: Livermore, California
Salary Range: $30.00 - $37.00 per hour
Clearance: Q Clearance Required
The Subcontractor shall provide management and support of a wide range of credentialing processes and support activities. Areas of focus will include Credential Issuance and Management, Account and Credential Maintenance, and Customer Support and Communication. The Subcontractor will utilize general knowledge and understanding of enterprise system authentication methods, including Multifactor Authentication, and support multiple IT environments. The Subcontractor will support various credentialing systems, remote site projects, and contribute to automation and process improvement initiatives within the ITIL framework.
Responsibilities:
- Manage issuance, deactivation, and support for multiple forms of authentication credentials including encryption and multi-factor authentication method.
- Facilitate configuration of multi-factor authentication forms to include Smartcard and Yubikey credential configuration.
- Support and manage the walk-in process for new and existing forms of multi-factor authentication issuance and transfers.
- Issue and support authentication tokens, focusing on entity accounts and elevated certification.
- Handle new entity account creation, including ownership assignment and automated setup verification.
- Manage entity account updates such as ownership changes, shared user additions/removals, and display name changes.
- Administer entity authentication credential issuance for applicable networks.
- Oversee account maintenance and management, including breakdown of old/unusable cards.
- Manage password email entity tasks, including ticket review, prioritization, resolution, and technical troubleshooting.
- Provide support for enterprise IT support teams and customer questions via hotline and various forms of telecommunications technologies, including paging notifications.
- Manage the New Employee Orientation credential creation and shipping processes for pre-employees, contractors, and interns.
- Address mission-critical requests for classified credentials including Kerberos, Entrust, RSA SecurID, PKI Token Certificate Mapping, and secure communication delivery (fax and email).
- Contribute to automation and improvement initiatives to enhance efficiency and effectiveness.
- Act as a liaison for cyber-related matters and support ongoing maintenance tasks.
Qualifications:
- High School Diploma, or equivalent plus 3 years of experience; or equivalent combination of education and relevant experience
- Must be US Citizen
- DOE Q clearance.
Required experience:
- Experience with shared file systems, web applications, and custom applications
Desired experience & skills:
- Experience working in a team environment with a diverse approach to problem solving
- Experience working on different networks and managing multiple credentials
- Familiarity with network protocols and network management technologies. Skill applying software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades
- Ability to maintain accurate records
- Experience with effective customer communication, such as vendors, and database administrators
- Knowledge of operating systems, including UNIX, Linux, Windows, and MacOS
- Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
- Ability to define systems requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
- Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides
- Ability to model behaviors that reflect organizational core values
#J-18808-Ljbffr
