Olive View UCLA Medical Center (OVMC) is a facility/department within the Los Angeles County Department of Health Services (LACO-DHS). Olive View UCLA Medical Center (OVMC) is a community hospital where the primary focus is to contribute to the health of the communities it serves by providing high quality, patient-centered care.
Description:
Qualified individuals will use several technology platforms, including ORCHID electronic health records and websites to assist in determining insurance coverage verification. This functional unit is a fast-paced, high volume environment which interacts with patients. This position must adhere to HIPAA and patient confidentiality requirements while providing high levels of customer services in a culturally and linguistically sensitive fashion. As one of the first points of contact with Olive View UCLA Medical Center and the Department of Health Services, this position is essential to creating an environment for a positive patient experience.
ESSENTIAL FUNCTIONS
- Interviews patient bedside and completes accurate registration using Workstation on Wheels (WOW) by following registration guidelines in various areas such as Emergency Room, Urgent Care Clinic, Psychiatric Emergency Room, and Labor and Delivery.
- Ensures required signatures on consents, NOPP, and other applicable forms.
- Ensures accurate verification of patient demographic information and payor source coverage details.
- Enters registration notes and relevant information when needed.
- Determines type of admission, i.e., Medical or Psychiatric. Generates IP Pre-Admit FIN (Financial Identification Number). Ensures authorization is obtained from HMO, PHP for emergent admission services.
- Operating Systems:
- Ability to use several technology platforms simultaneously.
- Assures proper understanding and adherence to ER registration guidelines rules.
- Customer Services:
- Adhere to LACO-DHS behavior and appearance standards.
- Demonstrates strong customer service and communication skills.
- Treats patients with courtesy and respect.
- Adheres to HIPAA and patient confidentiality.
JOB QUALIFICATIONS
Education/Experience:
- Minimum 2 years customer service experience.
Certificates/Licenses/Clearances:
Other Skills, Knowledge, and Abilities:
- Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS, etc.
PHYSICAL DEMANDS
Stand: Occasionally
Walk: Occasionally
Sit: Constantly
Handling: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Not Applicable
Lift / Carry: Occasionally - Up to 15 lbs.
Push/Pull: Occasionally - Up to 15 lbs.
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions.
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
EEOC STATEMENT:
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
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