Salary Range: $19.49 - $28.62 per hour
SUMMARY
Olive View UCLA Medical Center (OVMC) is a facility/department within the Los Angeles County Department of Health Services (LACO-DHS). Olive View UCLA Medical Center (OVMC) is a community hospital where the primary focus is to contribute to the health of the communities it serves by providing high quality, patient-centered care.
Description:
Qualified individuals will use several technology platforms, including ORCHID electronic health records and websites, to assist in determining insurance coverage verification. This functional unit is a fast-paced, high-volume environment that interacts with patients. This position must adhere to HIPAA and patient confidentiality requirements while providing high levels of customer service in a culturally and linguistically sensitive fashion. As one of the first points of contact with Olive View UCLA Medical Center and the Department of Health Services, this position is essential in creating an environment for a positive patient experience.
ESSENTIAL FUNCTIONS
- Patient Access:
- Interviews patients bedside and completes accurate registration using Workstation on Wheels (WOW) by following registration guidelines in various areas such as Emergency Room, Urgent Care Clinic, Psychiatric Emergency Room, and Labor and Delivery.
- Ensures required signatures on consents, NOPP, and other applicable forms.
- Ensures accurate verification of patient demographic information and payor source coverage details.
- Enters registration notes and relevant information when needed.
- Determines type of admission, i.e., Medical or Psychiatric. Generates IP Pre-Admit FIN (Financial Identification Number). Ensures authorization is obtained from HMO, PHP for emergent admission services.
- Operating Systems:
- Ability to use several technology platforms simultaneously.
- Assures proper understanding and adherence to ER registration guidelines rules.
- Customer Services:
- Adheres to LACO-DHS behavior and appearance standards.
- Demonstrates strong customer service and communication skills.
- Treats patients with courtesy and respect.
- Adheres to HIPAA and patient confidentiality.
JOB QUALIFICATIONS
Education/Experience:
- Minimum 2 years customer service experience.
Certificates/Licenses/Clearances:
- Clearances per DHS employment contract.
Other Skills, Knowledge, and Abilities:
- Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS.
- Typing skills.
PHYSICAL DEMANDS
Stand: Occasionally
Walk: Occasionally
Sit: Constantly
Handling: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Not Applicable
Lift / Carry: Occasionally - Up to 15 lbs.
Push/Pull: Occasionally - Up to 15 lbs.
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
