Senior Manager - Pharmacy Operations

Novo Nordisk • Plainsboro Township, NJ, United States • $200k - $250k / year • 3m ago

Senior Manager - Pharmacy Operations

Facility: Business Support & Administration

Location: Plainsboro, NJ, US

About the Department

The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position

Responsible for managing day-to-day operations of pharmacy programs. This person will be responsible for driving new initiatives related to appropriate patients to ensure these programs provide best-in-class support while keeping on budget and continuously evaluating approach for efficiencies. Develops and reports insightful metrics to relevant groups contributing to pharmacy operations to assess operational performance.

This individual will maintain a high-level of collaboration and integration with all field-based teams, Brand Marketing, Training, Commercial Insights and Analytics, Managed Markets, Legal, Compliance, and Finance. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Director, Patient Support. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs
Support inline and future launch products. This includes supervising vendors related to pharmacy support programs
Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
Understand relevant competitive environment and understand their pharmacy and access strategies
Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands
Champion integrated approach across teams to provide a best-in-class service offering to internal and external customers
Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
Ensure strong collaboration with relevant cross-functional stakeholders
Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
Drive development of company-wide processes and guidelines to support customer-focused objectives
Responsible for developing communications and engagement strategies for internal audiences and key external customers
Deliver periodic updates on programs to organization during POAs and other appropriate meetings
Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services

Physical Requirements

10-20% overnight travel required.

Qualifications

Bachelor’s degree from an accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred
A minimum of seven (7) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry
Ability to translate strategies into measurable programs that have high ROI
Agency/Vendor management experience required
Ability to lead and collaborate on cross-functional teams required
Anticipates problems and roadblocks to avoid crisis management
Must have proven track record of developing accurate short- and long-term business plans, results and follow up
Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
Develops accurate short- and long-term plans, forecasting, and business analysis
Project Management and Quantitative analysis skills
Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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