The University of Maryland Department of Neurosurgery is seeking an experienced Registered Nurse to work alongside physicians and advanced practice providers to manage the clinical coordination and patient care of neurosurgery patients in the outpatient setting.
This role allows for growth and development with potential for transition into a Clinical Nurse Coordinator role.
Hours: Monday-Friday 8:00am - 5:00pm.
Utilize a collaborative process of assessment, planning, implementation, and evaluation to provide excellent patient care and positive patient outcomes. Serve as a patient advocate in the interdisciplinary team to ensure the delivery of quality, evidence-based, and cost-effective patient-centered healthcare.
Essential Functions:
- Appropriately triage new or existing patient questions and concerns based on nursing knowledge, patient assessment, and clinical judgment.
- Establish and implement individualized plans of care for each patient. Reevaluate and revise POC and clinical actions as necessary.
- Safely provide hands-on patient care when needed, including postoperative wound checks such as suture and staple removal.
- Provide patient education at each phase of interaction: initial consultations, routine visits, follow-up visits, wound checks, post-discharge or follow-up phone calls. Ensure the patient and/or their support system fully understand the POC moving forward and know how to contact our office.
- Collaborate with all members of the care team to effectively manage patient care throughout the continuum of the outpatient setting:
- Communication with the inpatient team to facilitate post-discharge needs and appointments.
- Communicate with the administrative assistant to coordinate patients’ upcoming appointments, imaging or other diagnostic studies, surgeries, referrals, etc.
- Follow up with patients post-discharge to ensure a seamless transition back into the outpatient setting, ensuring they fully understand all post-surgical and post-discharge instructions, including wound care and medication administration.
- Facilitate patient appointments with providers in other departments when appropriate and necessary; care of a patient does not stop beyond our department.
- Recognize when a patient requires additional support, information, or resources. Refer appropriately to optimize health outcomes.
- Attend interdisciplinary meetings to gather recommendations from other specialists regarding complicated cases to facilitate optimal patient outcomes efficiently.
- Participate in identifying clinical, operational, and safety-related performance improvement opportunities.
- Complete all required training and competencies in a timely fashion. Act in accordance with all FPI rules and regulations.
- Exhibit knowledge surrounding neurosciences/neurosurgery, nursing theory, pharmacology, anatomy/physiology, and apply accordingly:
- Continue to expand knowledge base through clinical practice, peer support, and independent study.
- Implement decisions surrounding patient care based on up-to-date best practices and nursing judgment.
- Embrace FPI’s Service Excellence Behaviors:
- Service: Model effective customer relations skills and behaviors, anticipate customer needs, provide a proactive and timely response.
- Professionalism: Demonstrate integrity, accountability, honesty, and dependability in actions. Seek out opportunities to enhance job performance and prioritize self-development.
- Innovation: Take initiative to explore creative ways to improve the quality of care for our patients and those we serve. Anticipate market needs and trends; implement innovative approaches to provide quality healthcare as appropriate.
- Respect: Value individual and cultural differences by showing care and concern for all.
- Integrity: Base our actions and interactions on the FPI Way, values, standards, and behaviors.
- Teamwork: Develop collaborative relationships and work effectively with all members of the care team to achieve the common goal of optimizing patient outcomes. Promote positive attitudes toward one’s work and work environment.
Daily Functions:
- Complete daily check-in with assigned neurosurgeon, advanced practice providers, and administrative assistant (utilizing Outlook email and calendar as well as the daily census sheet) to clarify goals and objectives for the day.
- Prioritize tasks and patient care using best practice and nursing judgment.
- Delegate tasks when appropriate and necessary.
- Consistently evaluate patient care and working environments to ensure they are clean and safe for use at all times. Ensure there are adequate supplies to perform job duties.
- Provide clear, objective documentation in the electronic medical record.
- Maintain HIPAA and patient privacy.
EDUCATION and/or EXPERIENCE
- Bachelor's Degree.
- Current Maryland licensure or eligibility to obtain Maryland licensure.
- Excellent customer service and communication skills.
- Two to three years of clinical experience (at least 1 year of neurosurgical experience preferred).
- CPR certification is required.
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