Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
An exceptional opportunity presents itself for a Spa Therapist to join the Rooms Department at Raffles London at the OWO. Reporting to the Assistant Director of Wellbeing and Head Therapist, you will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO.
Perform spa treatments in a safe and professional manner to the guest/member. You will endeavor to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest/member.
You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.
Specifically, as the Spa Therapist, your responsibilities will include:
- Acting as an Ambassador for the spa, representing the brand values for colleagues and establishing relationships with internal and external stakeholders.
- Being knowledgeable about all aspects of treatments, products, spa therapy, and the facility.
- Performing spa treatments in a safe, professional, and hygienic manner.
- Recommending treatment aftercare and selling spa retail products.
- Maintaining ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Maintaining the high standards of the treatment rooms and its inventory and equipment.
- Reporting for appointments on time and thoroughly reviewing appointments before completing each service.
- Always maintaining a courteous, friendly, and professional demeanor with guests/members.
- Assisting in the operations of the spa, reception, thermal areas, and whenever possible for spa guests and colleagues.
- Maintaining a current professional license.
Who are we looking for?
- NVQ Level 3 or equivalent.
- Minimum of 2 years’ experience as a spa therapist.
- Previous experience in a 5-star hotel or day spa is recommended.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- Detail-oriented.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels, you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programs tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
