VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
SSVF Health Care Navigators connect Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. The VOALA health care navigator will act as a liaison between VOALA and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
The SSVF Senior Health Care Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF health care navigator works within this team to provide timely, appropriate, Veteran-centered care equitably. The SSVF health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.
DUTIES AND RESPONSIBILITIES
- Non-Clinical Assessment: Assess clients for participation in various government benefit programs, the incumbent conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others. The purpose of the assessment is to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services. Works with participants to develop Individual Needs and Services Plans (INSP) to navigate those governmental benefits programs.
- Health Care Team and Veteran Communication: Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision-making of the Veteran’s care.
- Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
- Specialized Case Management and Care Coordination: The incumbent provides comprehensive case management and care coordination across episodes of care. Coordinates case conferences with residents, consults with service team, monitors progress of clients on Individual Needs and Services Plans (INSP), assists clients to meet the agreed-upon goals. Acts as an advocate for clients before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
- The SSVF Health Care Navigator serves as the subject matter expert on community resources related to the needs of the Veteran. The health care navigator collaborates with other providers in the ongoing reassessment of the Veteran’s health care needs. The health care navigator is responsible for educating the Veteran and caregiver of the available services and assisting them in establishing the appropriate referrals based on the Veteran’s preference.
- Health Education: Assists in identifying the Veteran and family's health education needs and provides education services and materials that match the health literacy level of the Veteran.
- Interdisciplinary Collaboration, Coordination and Consultation: To ensure the best possible care, the incumbent collaborates with other disciplines involved in providing care. The incumbent regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran. The incumbent understands the different roles within the interdisciplinary team and acts within professional boundaries.
- Administrative Duties and Systems Improvement: The Senior Health Care Navigator identifies systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions. The health care navigator assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices. Develops positive workplace relationships with staff and peers by participation in professional development events and offering appropriate support while maintaining a high level of professionalism. Participates in routine clinical supervision or consultation with Clinical Director. Attends staff meetings, case conferences, and required training to ensure continuum and quality of care. Assists with training and education projects for staff, residents, and community. Serves as a role model through positive, appropriate conduct and participation in agency events. Other duties as may be required.
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
EDUCATION:
- Bachelor’s Degree (Social Work, Public Health Administration, or related) OR Four years’ direct relevant experience.
EXPERIENCE:
- Minimum 3 years’ experience working with veterans in a community/veteran’s resource program.
PREFERRED QUALIFICATIONS:
- Master’s Degree in related area preferred.
- LCSW Preferred.
- U.S. Veteran strongly preferred.
- Existing relationships with VA or other community/veteran resource providers.
- HMIS Database experience strongly preferred.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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