Directs, supervises, and coordinates the overall clinical and business operations of the Provider-Based Specialty Clinics. The Clinic Director provides leadership in the areas of customer service, patient care, financial performance, operational efficiency, and provider and employee engagement.
Required Skills
• Excellent communication, leadership, motivation, and team building skills
• Knowledge of health care administration
• Knowledge of governmental regulations and compliance requirements
• Strong interpersonal skills and ability to interact positively
• Ability to function effectively within an ever-changing environment and to meet deadlines and reprioritize as necessary.
· Must be able to respect the need for confidentiality in dealing with sensitive information.
Mental and Emotional
· There are mental and emotional requirements for all positions working in a health care setting due to the nature of the services provided. The requirements include handling multiple priorities, making decisions under pressure, working near others and/or in a distracted environment, managing anger/fear/hostility, managing stress appropriately, working with others effectively, and working alone effectively.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Job Duties include the following, other duties may be assigned:
Organizational Expectations
· Provides a positive and professional representation of the organization.
· Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
· Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.
· Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
· Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
· Participates in ongoing quality improvement activities.
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
· Complies with organizational and regulatory policies for handling confidential patient information.
· Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
· Adheres to professional standards, policies and procedures, federal, state, and local requirements, and/or standards from other accrediting bodies, such as The Joint Commission, Rural Health, and Center for Medicare Services.
Human Resources
· Work with Human Resources to interview, hire and train personnel with a goal toward efficient practice workflow.
· Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates replacement coverage by working directly with other Clinic Directors.
· Monitors, approves, and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volume; complies with budget, MGMA and Hospital standards.
· Monitors, supervises, and evaluates performance of all direct reports. Will seek input from Supervisors and practice physicians for preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.
· Assures physicians are informed of hospital policy/guideline changes and general information.
· Assures physicians and mid-level providers have the tools, equipment and supplies necessary to perform their jobs.
Operations
• Monitors activities and operations to ensure that the clinics successfully meets its objectives.
• Maintains communication between the clinics, providers, staff and patients of the medical group to ensure high quality care to the patients.
• Assists in developing and implementing the strategic plan, governance structure, and objectives for practice management.
• Participates, oversees, interprets, and recommends changes to all clinical and business operational policies and procedures.
• Resolves all problems related to staffing, utilization of facilities, equipment, and supplies.
• Participates in the evolution and refinement of quality improvement processes.
• Maintains compliance with governmental regulations and industry requirements.
• Enhances operational effectiveness, emphasizing cost containment, patient satisfaction, physician engagement, and high quality patient care.
• Maintains provider schedules at least 6 months in advance in accordance with contractual agreements.
• Participate in meetings with staff, physicians, and administrative teams to report on practice and financial operations, changes in practice policies, provide updates and education and problem resolution.
Financial
• Reviews a monthly comparison of actual and budgeted income and expenses and develops and implements a plan to make appropriate adjustments to comply with budget.
• Assist in preparation of annual budget for the clinics.
• Coordinates with the administrative team for purchasing equipment or making capital expenditures.
• Reviews invoices and statements from vendors for payment and ensures invoices are submitted for payment in a timely manner.
Environmental Services
• Ensures safety and security for the clinic sites, patients, and associates.
• Assesses the need for property improvement / modification coordinates with administrative team.
• Contributes to the overall cleanliness and appearance of personal workspace and department.
Required Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must clearly demonstrate each of the competencies listed above. The education/experience, certifications, skills, and work environment described below further define requirements associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor’s degree in health-related field, business administration, public service or management experience running a physician practice.
Experience
5 years of operational management or 7 years of medical office management experience.
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