Directs, supervises, and coordinates the overall clinical and business operations of the Provider-Based Specialty Clinics. The Clinic Director provides leadership in the areas of customer service, patient care, financial performance, operational efficiency, and provider and employee engagement.
Required Skills
- Excellent communication, leadership, motivation, and team building skills
- Knowledge of health care administration
- Knowledge of governmental regulations and compliance requirements
- Strong interpersonal skills and ability to interact positively
- Ability to function effectively within an ever-changing environment and to meet deadlines and reprioritize as necessary
- Must be able to respect the need for confidentiality in dealing with sensitive information
Mental and Emotional
There are mental and emotional requirements for all positions working in a health care setting due to the nature of the services provided. The requirements include handling multiple priorities, making decisions under pressure, working near others and/or in a distracted environment, managing anger/fear/hostility, managing stress appropriately, working with others effectively, and working alone effectively.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Job Duties include the following, other duties may be assigned:
Organizational Expectations
- Provides a positive and professional representation of the organization.
- Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
- Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.
- Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
- Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
- Participates in ongoing quality improvement activities. Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
- Complies with organizational and regulatory policies for handling confidential patient information.
- Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
- Adheres to professional standards, policies and procedures, federal, state, and local requirements, and/or standards from other accrediting bodies, such as The Joint Commission, Rural Health, and Center for Medicare Services.
Human Resources
- Work with Human Resources to interview, hire, and train personnel with a goal toward efficient practice workflow.
- Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates replacement coverage by working directly with other Clinic Directors.
- Monitors, approves, and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volume; complies with budget, MGMA and Hospital standards.
- Monitors, supervises, and evaluates performance of all direct reports. Will seek input from Supervisors and practice physicians for preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.
- Assures physicians are informed of hospital policy/guideline changes and general information.
- Assures physicians and mid-level providers have the tools, equipment, and supplies necessary to perform their jobs.
Operations
- Monitors activities and operations to ensure that the clinics successfully meet their objectives.
- Maintains communication between the clinics, providers, staff, and patients of the medical group to ensure high quality care to the patients.
- Assists in developing and implementing the strategic plan, governance structure, and objectives for practice management.
- Participates, oversees, interprets, and recommends changes to all clinical and business operational policies and procedures.
- Resolves all problems related to staffing, utilization of facilities, equipment, and supplies.
- Participates in the evolution and refinement of quality improvement processes.
- Maintains compliance with governmental regulations and industry requirements.
- Enhances operational effectiveness, emphasizing cost containment, patient satisfaction, physician engagement, and high quality patient care.
- Maintains provider schedules at least 6 months in advance in accordance with contractual agreements.
- Participate in meetings with staff, physicians, and administrative teams to report on practice and financial operations, changes in practice policies, provide updates and education and problem resolution.
Financial
- Reviews a monthly comparison of actual and budgeted income and expenses and develops and implements a plan to make appropriate adjustments to comply with budget.
- Assist in preparation of annual budget for the clinics.
- Coordinates with the administrative team for purchasing equipment or making capital expenditures.
- Reviews invoices and statements from vendors for payment and ensures invoices are submitted for payment in a timely manner.
Environmental Services
- Ensures safety and security for the clinic sites, patients, and associates.
- Assesses the need for property improvement/modification coordinates with the administrative team.
- Contributes to the overall cleanliness and appearance of personal workspace and department.
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