Job Summary
The Research Computing Analyst III will be responsible for supporting clinical research by providing researchers with access to BCH's clinical research systems, including Clinical Trials Management System (CTMS) OnCore and Electronic Regulatory Binder (eReg) platform. Provide support services by applying a wide range of informatics tools, methods, and technologies; with minimal supervision and direction, completing assignments in the required timeframe; consistently adhering to and promoting standard operating procedures and best practices; maintaining and upgrading Research Computing tools, methods and technologies, migrating data, documenting changes, and adjusting internal processes resolving problems associated with assignments and seeking supervisor assistance when needed.
This Research Computing Analyst III will be responsible for:
- Serving as a technical interface to clinical research systems, including CTMS and eReg. Works with other members of IT, Research Computing, and vendors to support the systems.
- Coordinates upgrades and patching of clinical research applications. Develop and document test plans, test cases and requirement coverage matrices. Implements new functionality and workflows. Reviews upgrade release notes from the vendor and communicates them to the end users and stakeholders.
- Provides end-user technical support, which includes activation of new accounts, training assignments, application configuration and administrative oversight. Responds to support tickets in a timely fashion.
- Collaborates with clinical research operations, research administration, biostatistics, clinical trials business office and other stakeholders to optimize functionality of clinical research systems.
- Supports systems reporting to meet organizational needs.
- Routinely leads, co-leads, or participates in projects with other members from the BCH research community; sets goals and objectives for projects and demonstrating achievement of those goals and objectives; coordinates work activities with other stakeholders; contributes to the resulting presentations and/or publications.
- Creates or contributes to a range of compelling communications (e.g. PowerPoint presentations, e-mails, memos, scientific presentations, and publications) that clearly deliver content; prepares communications appropriate for management and internal distributions.
- Presents at project and departmental meetings; effectively conveys progress and asserting point of view; constructively discusses issues and providing facts; builds credibility and trust by asking thoughtful questions and actively listening; runs productive project meetings that advance problem-solving.
In order to qualify, you must have: - Bachelor's degree in Business, Health Care Administration or a closely related field
- Three to four years of experience in a health care setting with clinical research experience. Experience with the Oncore application is preferred.
- Extensive knowledge of clinical research systems. Experience working with biomedical and/or patient-level data, and ability to follow stringent data privacy requirements.
- Ability to independently resolve a wide range of application assignments in support of biomedical research: ability to routinely lead projects and coordinate project teams; readiness to seek advice and guidance when needed and to operate effectively in collaboration with scientists and clinicians; ability to follow, improve and create technical documentation and standard operating procedures.
- Effectively conveying messages through written communication that are tailored to target audience and one-on-one verbal communications are clear and effective; ability to conduct effective meetings, present in departmental and hospital forums, and develop training instructions and manuals; experience with teaching and effective mentoring; ability to effectively engage with scientists and clinicians.
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