Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Delivery Experience (DE) is at the heart of our approach. Delivery Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To scale our efforts in this space, we are building a world class CI/CD platform for deploying applications to the cloud that run critical business functions like mobile and online experiences for Capital One customers. This CI/CD platform is the common developer experience for the 1,800 software development teams at Capital One. The platform enables us to continue thriving in the cloud in a safe and well-managed way by standardizing best practices and automating compliance and security requirements. This work is core to Capital One’s mission to change banking for good!
As a Product Manager on the Delivery Experience Product team, you will design and deliver best-in-class managed compute solutions that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards. You will work with stakeholders at every level to identify and resolve pain points for software development teams throughout the software delivery life cycle. This team is focused on building a software delivery platform that is intuitive, reliable, automated, secure, adaptable, and fast. We’re passionate about building platform software for the next generation of developers at Capital One.
In this role, you will advocate for the needs of the customer while building our platform roadmap. You will ensure that the capabilities we deliver achieve the intended business outcomes. You will be responsible for shaping multi-year strategies and partnering with tech teams to deliver platform features. As an ideal candidate for this role, you are passionate about technology, you deeply understand how developers work, and genuinely and thoroughly empathize with internal and external customer needs. You are comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior leaders.
As part of the CI/CD Product Team, you will:
Execute product management best practices in pursuit of an improved experience for Capital One engineers when they use our application deployment infrastructure.
Drive execution of product strategies for cloud-native software deployment technologies based on Infrastructure as Code (IaC).
Develop vision and strategy based on industry research and grounded on a foundation of solving problems for our customers.
As we evolve our pipeline, lead evaluation of third party solutions for fit, including, but not limited to: meeting our requirements, compatibility with our systems, and compliance with our security needs.
Advocate for the product perspective in cross-functional collaborations among stakeholders including cybersecurity, risk, compliance, supplier management, engineering, and our lines of business.
Develop and maintain your product's roadmap to realize positive outcomes for our customers and help the delivery experience team achieve our key results.
Oversee the end-to-end product lifecycle, from ideation and requirements gathering through launch and operation by defining, updating, and monitoring metrics and enhancing the system to improve those metrics.
In this role, you’ll be expected to demonstrate proficiency in five key areas:
Human Centered. You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs.
Business Focused. You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically.
Technology Driven. You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems. You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind.
Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
Transformational Leadership. You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way.
We want you if you are:
Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product.
Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new.
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.
Basic Qualifications:
Preferred Qualifications:
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
5+ years of experience in Agile product management
5+ years of experience translating business strategy and analysis into consumer facing digital products
1+ years of experience as a product manager for platform solutions (even better if it’s a CI/CD platform)
1+ years of experience with DevOps Product Management teams and strategies
1+ years of experience in Infrastructure as Code technologies such as CloudFormation and Terraform
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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