Axis for Autism
Phoenix, AZ
Chief Operating Officer
The Chief Operating Officer (COO) is responsible for the smooth and efficient operation of the Axis for Autism enterprise-wide performance, including management of the organization's strategic planning, profit and loss, operational performance, technology, people and culture. In this capacity, the COO carries responsibility for integrating the organization's strategic plan within the operations. In close collaboration with clinical leadership, the COO is responsible for designing and managing the continuum of care and the Client Engagement Center.
The COO will exercise management responsibility over the Enterprise with services designed to meet the needs of clients, families, payors and staff.
This role reports to the CEO and is a member of the Axis for Autism leadership team.
Duties & Responsibilities:
- Leadership
- Develop and foster effective collaboration between clinical leadership to ensure an integrated approach to providing services and fulfilling Axis's mission, goals and objectives.
- Contribute to the company's overall success through participation in and support of cross-functional activities, communications, processes, policies, protocols, and best practices.
- Lead and manage a lived culture that embodies Axis's core values.
- Technology
- Establish enterprise standards, oversee the selection, implementation and management of technology.
- Manage the quality assurance, lead the change management, rollout and adoption of Seacole.
- Develop and manage the technology capital spending budgets.
- Collaborate with the Chief Technology Officer in developing a technology adoption roadmap.
- Lead initiatives to support streamlined communications technology selection and deployment.
- Performance Optimization
- Lead strategic planning.
- Design and operate performance management systems and scorecards at the enterprise and clinic level.
- Partner with clinical leadership in designing operating procedures to improve overall performance.
- Optimize the organizational structure, policies, processes, systems and operations.
- Manage the Entrepreneurial Operating System (EOS) implementation and L10 adoption.
- Talent Management
- Lead annual and quarterly talent planning.
- Develop talent acquisition and onboarding processes.
- Manage talent optimization, allocation and productivity management programs.
- Oversee culture design and lived culture programming.
- Manage career pathing, compensation strategy and organizational design to support scaling.
- Develop talent performance measurement, development and coaching programs.
- Oversee the development of a training curriculum for clinical and non-clinical staff.
- Oversee the development of an internal communications plan and ongoing management system.
- Continuum of Care
- Lead the development and integration of a diagnostic, therapies and CIN Customer Engagement Center.
- Drive development of client satisfaction and throughput scorecards and processes to improve performance.
- Key Performance Indicators
- Clinic Productivity.
- Clinic Profitability.
- Client Satisfaction.
- Client throughput time.
- On time, on quality, adoption of Seacole.
Required Qualifications
- 10+ years of leadership experience in healthcare operations.
- Excellent verbal and written communication skills.
- Advanced skills in process and systems design, performance management, talent and technology management.
- Prior experience working in an outcomes-focused environment.
- Quality improvement skills, including oversight of performance monitoring (plan/do/study/act).
- Excellent interpersonal and leadership skills.
- Track record with clinic operations, including growth, revenue, and KPI-driven performance environment.
- Extensive experience working cross-functionally within an organization.
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