Vice President, Student Services
Broward College is searching nationally for a new Vice President, Student Services. We seek an extraordinary leader to join an exceptional institution. The individual selected for this leadership role will thrive in a culture that pursues excellence while maintaining the highest level of respect for each other as colleagues, someone who embraces our responsibility to serve each other, our students, and our community.
This senior management position serves in an executive capacity, reporting to the College President and providing strategic vision, executive leadership, and direction for the overall planning, operation, and evaluation of the College’s district-wide student services and financial aid functions within the broad context of the college's mission. The ideal candidate will excel in fostering strong partnerships with the public school system, academic departments, community organizations, and other stakeholders, creating a cohesive and supportive student environment.
Minimum Education and Experience:
- Master's Degree required. Doctorate preferred.
- Fifteen or more years of student services-related experience, including ten or more years of management/leadership experience.
- An equivalent combination of education and experience is considered.
Knowledge, Skills, and Abilities:
- Broad experience in the higher education community as a leader with a demonstrated knowledge and a strong record in all areas within Student Services and Financial Aid, including but not limited to, admissions/enrollment, registration, advisement, financial aid, orientation, career services, counseling, articulation, student success, accessibility resources, testing, and student disciplinary procedures.
- Proven capacity to plan and implement complex, time-sensitive projects as well as broad strategic initiatives; experience in planning and directing programs for students; competent in technology and data systems.
- Ability to communicate ideas and information clearly and effectively at all levels within the organization; to use sound judgment in decision-making and problem-solving; to think globally and strategically; and to analyze data.
- Demonstrated ability to design and implement an enrollment management vision with desired outcomes, to include streamlined services, conversion philosophy, key performance indicators and evidence-based assessment measures.
Key Responsibilities:
- Strategic Leadership: Develop and implement a comprehensive strategic plan for Student Services and Financial Aid that aligns with the college’s mission and goals, ensuring student success and retention across all campuses.
- Student Success Initiatives: Lead the creation and execution of innovative programs and services that enhance student engagement, academic achievement, and overall student experience.
- Budget Management: Oversee the budget, ensuring effective allocation of resources to support strategic priorities and compliance with financial regulations.
- Data-Driven Decision Making: Utilize data analytics to assess the effectiveness of student services programs, identify trends, and make informed decisions to improve service delivery and student outcomes.
- Crisis Management: Develop and implement crisis intervention strategies, ensuring a prompt and appropriate response to student emergencies, behavioral issues, and other critical incidents.
- Regulatory Compliance: Ensure that all Student Services and Financial Aid operations comply with federal, state, and local laws and regulations, as well as college policies and accreditation standards.
- Innovation and Continuous Improvement: Identify and implement best practices in student services, driving continuous improvement in service delivery, student satisfaction, and operational efficiency.
- Leadership Development: Mentor and develop a high-performing team within Student Services and Financial Aid, fostering a culture of professional growth, accountability, and collaboration.
Essential Functions:
- Provides senior leadership and focus to advance the college's mission as such relates to the district-wide Student Services and Financial Aid function, which includes the planning, analyzing, and administering multiple inter-related internal and external programs/projects for the college.
- Serves as chief student services and financial aid officer for the college. Directs and administers the college's Student Services and Financial Aid programs, including ensuring compliance with the provisions of all applicable federal and state regulatory standards and adherence to district policies and procedures.
- Works collaboratively with district and campus administration to ensure a college-wide perspective while working towards effectively attaining district goals and objectives concerning the development, implementation, and delivery of Student Services and Financial Aid programs and services.
- Evaluate and formulate college policies and long-term programs that require a thorough analysis of comprehensive data, such as effectiveness evaluation, enrollment statistics, enrollment management, program administration, and resource allocation.
- Develop metrics and tracking mechanisms to measure overall performance and recommend improvements.
- Responsible for overall people management of the area, including recommendation of staffing, hiring, termination, and discipline, setting performance standards and evaluating staff, and staff development and training.
Broward College Cultural Attributes:
- Competence - Competent leaders use a combination of analysis, wisdom, experience, and judgment to provide guidance, advice, constructive feedback, and resolutions to team members. Leaders deliver commitments on time and with high quality and take advantage of professional development.
- Care for People – Leaders who Care for People are approachable and available to their teams, create an environment of appreciation, provide support and coaching for their team members’ careers and skill development, and treat everyone with respect and dignity, regardless of an individual’s position, point of view, or background.
- Character – A leader’s character is expected to be ethical, fair, compassionate, and respectful of others. Demonstrates a willingness to acknowledge their own errors and models equitable and fair decision-making.
- Composure - Composed leaders establish and maintain effective relationships with customers, demonstrate resilience in the face of challenges, and manage their own stress levels. They also welcome diversity of thought and embrace the messenger – they are open to receiving bad news without getting upset at the person delivering it.
- Courage - Courageous leaders cope with change and uncertainty and adjust to unpredictable situations. Leaders spotlight their own fallibility, when necessary, by acknowledging gaps in their knowledge or skills and making decisions as required, even when lacking all the information they would have liked to have.
Competencies:
Leadership & Results Orientation
Inspires and generates enthusiasm and commitment for the vision, mission, and core values of the College. Promotes employee growth and development through professional, technical, and academic programs and services. Makes effective decisions and produces results through strategic planning and development, implementation and evaluation of programs and policies. Sets goals and priorities that maximize the use of resources available to consistently deliver results; compares work performance and outcomes against standards to achieve quality results; holds self and others accountable for achieving results and achieving a standard of excellence.
Teamwork & Collaboration
Promotes quality teams through the effective use of the organization’s performance management system (e.g. establishes performance standards, appraises staff accomplishments using developed standards, and takes action to reward and counsel as appropriate). Embraces and employs the diversity of individuals, cultures, values, ideas, and communication styles in the achievement of common goals. Models inclusive excellence through specific actions that support the College’s mission in the recruitment, hiring, and retention of talented and diverse faculty and staff.
Continuous Improvement & Quality Service Orientation
Anticipates, identifies, diagnoses, and consults on potential or actual problem areas relating to program implementation and divisional goal achievement. Fosters an environment of respect, dignity, and compassion that affirms and empowers all of its members (students, faculty, staff, outside organizations, others you provide service to) while striving for the highest ethical standards and social responsibility.
Innovation and Creativity
Successfully implements creative ideas to move the organization, processes, and systems forward. Introduces new concepts, models, practices, and services that serve to improve the College's value in the community.
Resource Management & Technology
Develops and implements the most emergent technologies for the unit utilizing methods and strategies that create environments that are flexible and responsive to the needs of local and national trends and the College’s mission. Plans, organizes, and manages resources to bring about the successful completion of specific project goals and objectives. Ensures the effective use of college resources, implements fiscally sound practices, and environmentally sustainable initiatives.
Broward College offers an exceptional benefits package including, but not limited to:
- Healthcare Insurance (Medical, Dental & Vision)
- Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
- Wellness Program
- Vacation/Paid Time Off
- Winter and Spring Break College Closures
- Paid Parental Leave
- Tuition Reimbursement and Tuition Assistance (available to employees and family members)
Job Title
Vice President, Student Services
Position Number
P0050799
Job Status
Full time Regular
Department
Chief Operating Officer
Location
Central Campus
Pay Grade
211
Salary
$130,000 - 180,000 (Salary commensurate with education and experience)
Work Shift
First Shift
Work Schedule
Monday-Friday/weekend/varies
Hours Per Week
37.5
Posting End Date
Open Until Filled
Comments
To be considered for this position, a completed online employment application form along with a cover letter, resume, and unofficial transcript are required.
Designated Essential Personnel
Yes
FLSA Status
Exempt
Position Classification
Administrators
Special Instructions to Applicant:
For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.
Foreign Transcript: Transcripts issued outside of the United States require an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.
**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**
Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf.
Employment is contingent upon successful completion of the required background screening process.
Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.
Diversity and Inclusion are a priority at Broward College
Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation, or any other legally protected classification.
For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.
Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.
Disclaimer
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted as describing all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.
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