ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)
The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Design, plan and implement business strategies, plans and procedures specific to program services and operations.
- Set comprehensive goals for business growth and success.
- Establish standard operating procedures that promote company culture and vision.
- Serve as a member of Senior Leadership.
- Manage assigned programs, including planning, organizing, staffing, directing, coordinating, reporting, and budgeting. Hire, plan, direct, train, assign, authorize leave, coach, and evaluate assigned staff.
- Make recommendations related to compensation, promotions, disciplinary matters, safety protocols, and the resolution of complaints.
- Develop and implement agency programs; oversee regional and program directors, as assigned.
- Develop, conduct, and facilitate in-service training.
- Develop grants and Requests for Proposal (RFP) processes related to changes and/or new programs.
- Represent Turning Point to community, professionals, mental health agencies, and regulatory bodies.
- Stay abreast of industry trends and best practices.
- Make recommendations for program operations and service delivery to both enhance overall services and to ensure program viability.
- Ensure positive working relationships with funders and collaborative agencies/businesses.
- Drive on agency business utilizing personal vehicle.
- Maintain clean driving record as well as currency in driver’s license and vehicle insurance registration.
- Maintain current licensure as LCSW/MFT/LPCC/Psychologist.
Adheres to and upholds the policies and procedures of Turning Point Community Programs.
- Attend all staff meetings unless approval for non-attendance is secured by the COO.
- Meet the standards set for performance in all aspects of job duties.
- Meet the standard for consistent attendance (not more than a 5% absence rate per month) by reporting to every scheduled shift on time and ready to work and by the judicious use of paid sick leave and avoiding any situations resulting in the need to dock pay for time not worked.
- Attend community meetings to represent the agency as assigned.
QUALIFICATIONS
MINIMUM: A typical way of obtaining the knowledge, skills and abilities outlined above is through completion of a bachelor’s degree in a related field and completion of a master’s degree from an accredited college or university; six (6) years experience as a provider of mental health services and at least three (3) years of management/operations experience.
LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS
- Valid licensure as LCSW/MFT/Psychologist.
- California driver’s license & current vehicle insurance/registration if driving.
- Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds, and motorcycles.
KNOWLEDGE AND ABILITIES
Knowledge Of
- Principles and goals of community mental health.
- Principles and goals of the “consumer/family driven model.”
- Psychosocial rehabilitation’s treatment and programming.
- Principles and goals of “family centered model.”
Ability To
- Work and communicate effectively with staff, families, community agencies, and professionals.
- Perform crisis intervention strategies.
- Communicate effectively orally and in writing.
- Understand budgeting requirements and budgetary implications for programming.
- Work effectively under stress and conflict.
- Exercise appropriate judgment and decision making.
- Be flexible and adaptable in any given situation.
- Work as a member of a team.
- Supervise staff, delegate responsibility, and provide leadership and training.
- Be well organized, flexible, and self-disciplined.
- Plan, organize, implement, and evaluate programs.
- Get to multiple locations typically via car.
SKILLS
- Planning
- Strategizing
- Directing
- Coordinating
- Hiring
- Counseling
- Crisis intervention
- Decision-making
- Self-discipline
- Organization
- Providing mental health support
- Emotional intelligence
- Compassion
- Communication
- Stress-management
- Conflict-management
- Teamwork
- Driving
MENTAL AND PHYSICAL DEMANDS
The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical skills; perform highly detailed work under intensive deadlines on multiple, concurrent tasks; work with constant interruptions, and interact with TPCP management, administrators, staff, applicants, representatives of external agencies and others encountered in the course of work.
Essential Physical Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, an employee is regularly required to sit; talk or hear, both in person, and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand and lift up to ten pounds. Additionally, specific vision abilities required by this job include close vision and the ability to adjust focus. Move around occasionally, stand occasionally, sit frequently, twist at waist or neck occasionally, twist at neck occasionally, use fine finger manipulation frequently, use simple grasping occasionally, use power grasping seldom, reach with either hand occasionally, reach above shoulder height seldom, reach at shoulder height occasionally, lift less than 10 pounds occasionally and more than 10 pounds seldom, carry any weight over 10 feet seldom, bend at waist seldom, travel occasionally. There are no unusual conditions. Typically, the noise level in the work environment is moderate.
