LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.
You will thrive here if:
- You can operate in a fast-paced, dynamic environment.
- You nerd out about AI, how it can be applied, or how you can learn more about it (don't worry we'll help).
- You believe data-led decision making is the norm.
- You see feedback or failure as motivation to learn and to grow.
- You relate to our core principles and want to work with experts in their respective fields.
What You Will Own:
- The role reports directly to the EVP, Global Revenue Organization that oversees our field organization worldwide. You will not only run the marketing function but also be a key partner and leadership voice on our broader go-to-market strategy.
- The marketing strategy and plan to make LivePerson the #1 customer engagement platform, powered by our unique AI.
- Worldwide marketing responsibility, including demand generation across field and digital marketing; our digital presence; communications; analyst relations; product marketing; and creative services.
- Accountability for the sales pipeline, focusing on new logo demand generation and progression as well as demand and deal support in our install base.
- Positioning strategy and excellence for the company across a growing, multi-product portfolio.
- Keeper of our customer executive community, which meets regularly worldwide to share their progress and inspire one another.
- The New Product Introduction process and field feedback loop to product, in partnership with our product organization and enablement teams.
- Guide and drive the team to be accountable for results as they are measured against pipeline origination and progression, as well as the strength of that community.
What You Will Need for Success:
- Strong team leadership skills, bringing together a global team for operational excellence and rewarding career paths.
- Expertise in bringing together a growing multi-product portfolio.
- Proven track record in successful demand generation and lead management; deeply understands enterprise B2B sales revenue lifecycle, from MQL through close, and the automation platforms and CRM systems that help drive them.
- History of establishing category leadership with analysts and broader recognition.
- Ability to design and implement high-impact programs that are optimized to deliver results across the marketing and sales funnel, working tightly with SDRs and partners.
- An analytical approach to problem solving and plan development, coupled with intellectual curiosity and skill in getting the best from our creative minds.
- Ability to think on your feet and apply a problem-solving mindset to execute on goals.
- 15 years of B2B software experience, with an emphasis on the enterprise segment.
- Played a key leadership role in a high growth software company.
Why you'll love working here:
LivePerson was named FastCompany's #1 World's most innovative AI Company. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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