The duties and responsibilities of the First Impressions Director includes serving as receptionist/concierge for the Senior Living Community, operating the telephone system, greeting visitors, business contacts, family members and team members, assisting the President and Community Business Director with correspondence and other day-to-day office duties.
Essential Responsibilities:
- Maintain certain confidential records. (As assigned by CBD).
- Receive and separate incoming mail.
- Distribute incoming and outgoing mail.
- Assist in ordering supplies.
- Receive Community guests and act as liaison for the President, department heads and others.
- Run errands outside the Community, especially the post office and bank as assigned.
- Set up and maintain files.
- Answer phones and keep log as directed.
- Assist bookkeeper with billing.
- Maintain receipts register and cash receipt book.
- Type documents, reports, letters, etc.
- Create and maintain an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors and coworkers.
- Recognize, respond and/or report resident emergency immediately.
- Maintain strict confidentiality on all Community data.
- Communicate with and support residents, families, visitors, etc.
- Maintain the privacy of records, conditions and other information relating to residents, team members, and the Community.
- Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
- Perform other related duties as assigned by the President.
Required Knowledge, Skills and Abilities:
- Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines.
- Have proficient computer skills utilizing Microsoft Office, Excel, and Adobe
- Have strong customer service skills.
Education and Experience:
- High School Diploma or equivalent
- Have at least one-year previous experience in a clerical or reception role
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