Associate VP Operational Risk Management - Group & Military Segment
Posted on
Aug 06, 2021
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Description
As a company whose primary focus is on the well-being of its members, Humana is dedicated to shifting perceptions of the health insurance industry. We believe our role goes beyond that of a payer to that of a 'well-being partner' who will empower consumers to live a life that's healthy, active and rewarding.
The policy of Humana is to maintain an operational risk management function as a means of assisting the Management in assuring that appropriate risk management, control and governance processes are in place.
Responsibilities
The scope of work for the department:
- Lead the Group Military and Specialty Segment Operational Risk Management processes and ensure no membership, customer satisfaction, or pretax goal for Specialty, Group Medical or Group Military is missed.
- Proactively identify and mitigate risks in a timely and holistic approach such that impact to stakeholders is minimized.
- Lead and operate GMS (Group Military and Specialty) COVID response in order to meet Humana's objective of being a trusted partner to members, beneficiaries, providers, and associates.
- Lead GMS Risk & Compliance so that the objectives established by the Humana ERM (Enterprise Risk Management) Policy are met and key identified risks and mitigations are understood by leadership/operators.
- Leverage proactive risk identification tools (PInG, governance) for material new processes or initiatives i.e. Rating Platform Migration, Project Evidence.
- Develop and implement the strategy for the next phase of Operational Risk Management including defining new ways of early identification and prevention of potential risk issues.
Accountability
The Associate Vice President of Group & Military Segment Operational Risk Management shall be accountable to the Group Military and Specialty Business Leadership team and the Management Team to:
- Own risk mitigation playbook, running the underlying tools and processes of issues to report to Management Team. Monitor dashboards, ensuring risk management policies are adhered to and plan for business continuity issues.
- Identify mitigation plan for Enterprise Task Force Trend Remediation in partnership with Employer Group Actuary, Trend Quantification and Projection, and Risk Management.
- Provide strategic program support and share mitigation strategy, reporting for short-term priorities.
- Identify long-term process controls.
- Lead process improvement initiatives focused on improving the customer experience, leveraging automation and driving reduced cycle time and increased NPS, while prioritizing and optimizing the portfolio.
- Ensure that the identified opportunities for budgeted administrative savings are realized, including reconciliation associated with segment-level stretch opportunities.
Our Ideal Candidate
A passion/commitment to quality work is fundamental to this role. The ideal candidate will also embody:
Requirements:
- Superior oral and written communication skills.
- Bachelor's degree required; CPA, MBA, JD and/or related professional credentials preferred.
- 10 years' experience in risk, law, accounting, process, and/or regulatory experience. A minimum of 5 years of supervisory experience is required.
- Experience with a top consulting firm a plus.
- Advanced knowledge of and experience with manual and automated systems of internal control, including financial reporting, compliance, risk management and operational controls.
- Advanced knowledge of and experience with general systems and IT technical controls and risks.
- Strong project management skills with the ability to organize and manage multiple priorities.
- Possession of the highest professional and personal standards, unquestioned integrity and business ethics. Having a courage of convictions adhering to strong principles and values and holding others to the same level.
- Ability to work in a complex organization with clients at all levels of the enterprise.
- Talented in leading through influence, and to collaborate credibly and effectively with leadership across the organization.
Scheduled Weekly Hours
40
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