Overview
As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
We are bringing our mission to life across Washington and Oregon. Come join our growing team! We are currently hiring a Senior Business Operations Director based in Seattle, Washington.
Under broad supervision, the Senior Business Operations Director position is responsible for effectively developing, planning, managing, and implementing operations and supporting special events for the Puget Sound and Portland Division offices to ensure overall success of division revenue, health impact and volunteer engagement goals. This includes independently managing a team of two staff. Ensures full compliance with applicable laws, ordinances and policies for safe, effective, and efficient operations and service delivery.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
Responsibilities
- Manages direct reports consistent with the American Heart Association's leadership competencies. Provides staff leadership in ensuring effective, efficient delivery of division operations and oversight of data management.
- Provides guidance and expertise to internal business partners on policies and procedures. Creates solutions that help drive business goals while ensuring risk is managed.
- Develops, tracks, and manages to campaign and operations budgets. Oversees invoice processing and ensures accurate coding of income and expenses.
- Leads Dynamics, Luminate, and Greater Giving data management for the Division. Creates and runs reports from internal databases and systems.
- Coordinates facility repairs with property management and maintains all office equipment in good working order.
- Oversees and directly performs Accounting Liaison (AL) and finance responsibilities including mail and donation processing, accounts receivables, fiscal compliance and coding corrections.
- Oversees monthly income reconciliation between event systems and financial system.
- Serves as the liaison within the office to allocate resources for projects/events and manage timelines for projects involving multiple departments.
- Collaborates on volunteer recruitment and management including training volunteers and planning and managing assignments on-site during events.
- If needed, serves as division coordinator for office-based internship program.
- Actively manages organizational culture of high accountability, engagement and performance including identifying and implementing continuous process improvements for operational excellence.
Qualifications
- Minimum three (3) years’ experience with:
- Demonstrated work experience in managing complex operations and projects in a high performing team environment with personal accountability for quality and results.
- Demonstrated ability to organize and manage multiple projects, prioritize tasks and meet deadlines with proactive communication, thorough planning and execution.
- Highly effective interpersonal and communication skills.
- Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and/or compliance.
- Effective project management skills in a dynamic environment with multiple stakeholders.
- Experience in positively managing change including anticipating and championing organizational change.
- Experience in negotiating services and managing service level agreements.
- Ability to do local travel; requires access to reliable transportation at all times on an immediate basis.
- Here are some of the preferred skills we are looking for:
- Bachelor’s degree may be preferred in supporting the required level of skill, knowledge and experience required.
- Knowledge of the American Heart Association’s standards and procedures.
- Experience with sales or fundraising strategies.
- Experience managing staff and volunteers.
Compensation & Benefits
Expected pay range will be $74,000 to $88,920. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.
The American Heart Association invests in its people. Here are the main components of our total rewards package.
- Compensation – Our goal is to ensure you have a competitive base salary.
- Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.
- Tuition Assistance - We support the career development of all employees.
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