Vice President, Account Management
at MEMBERS ONLY.
Boston, MA
MEMBERS ONLY is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At MEMBERS ONLY, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are building for the future and we want you to be a part of it!
MEMBERS ONLY is seeking a Vice President, Account Management to join our North American Sales Team and lead our Account Managers who support and drive revenue from MEMBERS ONLY’s growing customer base. Crafting strategy and executing against it to develop accounts and retain customers is key. In this role, you will:
- Hire, manage and lead a team of Account Managers to successfully own and develop their accounts and nurture their customer relationships.
- Lead the Account Manager team to meet and exceed their target expansion and retention quotas.
- Report on team metrics (activity & pipeline) and provide forecasting to Executive Leadership.
- As a member of the Senior Leadership team, contribute to the overall growth and success of the global Account Management organization and Company.
- Collaborate cross-functionally with MEMBERS ONLY’s Sales, Solutions Architecture, and Services teams to ensure a positive customer experience and customer growth.
- Develop and implement internal processes to craft seamless management of accounts and measurements of team performance while decreasing roadblocks.
- Foster the creation and assignment of up-selling and retention goals.
Required Skills:
5-10 years relevant industry experience
5-10 years people and process management
Experience handling a sales pipeline and forecasting
Demonstrated success building and leading robust sales teams
Outstanding communication skills
Ability to think strategically and bring structure to team planning and execution
Align with Company priorities and devise departmental annual and quarterly goals
Ability to empower and develop your team - keeping them focused on the highest priorities
When we are back to active travel, must be able to maintain a high travel schedule - 50%
MEMBERS ONLY is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
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