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Job Description
Come join a new team as a Senior Director, Continuous Improvement and play a pivotal role in shaping the future of operational excellence at Microsoft. As a founding member of our Continuous Improvement team, you will be instrumental in building and deploying innovative tools and methodologies that streamline workflows and drive efficiencies. You will also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you!
As a Senior Director, Continuous Improvement, you will develop deep expertise in continuous improvement strategies and AI applications. You will build leadership skills as you engage, influence, and drive momentum with senior leaders and across the organization. You will deliver measurable impact by collaborating across the organization, opening the door to significant career growth opportunities and advancement. This position offers flexibility to be based in Redmond or remotely, with travel as required to achieve key business outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Engineering, Business, or related field AND 6 years of process management, process execution, process optimization, or related experience OR Masters Degree in Engineering, Business, or related field AND 4 years of process management, process execution, process optimization, or related experience OR equivalent experience
- 3 years of experience and proficiency in process improvement and design
- 3 years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities
- 3 years of experience leading, facilitating, and influencing cross-functional teams
Preferred Qualifications
- Bachelor's Degree in Engineering, Business, or related field AND 15 years of process management, process execution, process optimization, or related experience (e.g., data analytics) OR Masters Degree in Engineering, Business, or related field AND 12 years of process management, process execution, process optimization, or related experience (e.g., data analytics)
- Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications
- Proven track record of leading successful kaizen/improvement events that produce measurable business outcomes and sustainment
Responsibilities
- You will build and deploy the core tools and methodologies of continuous improvement in order to drive achievement of targeted results in security, quality, and delivery.
- As you lead process improvement and the development of business outcomes for complex processes, you will assess process performance. You will facilitate teams in the definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support the implementation of improvements to achieve targeted outcomes.
- You will facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes. You will manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.
- You will facilitate the process improvement sustainment, including assessing performance data, interpreting analyses, and translating insights into recommendations to support teams' adoption of continuous improvement. You will use data results to identify opportunities, communicate results, lead the incorporation of process methodologies, and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen.
- You will lead change management using your advanced understanding of the business and continuous improvement. You will lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed.
Locations: Redmond, Washington, United States
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