We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Implements and maintains all components of MECM/MEMAC in a co-managed hybrid azure environment including:
- Intune
- Cloud Management Gateway (CMG)
- Windows Autopilot
- MEM and Group Policy
- WSUS (Windows Update)
- Endpoint Analytics
- Azure Active Directory
- Microsoft Bitlocker encryption
Deploys, configures, and maintains endpoint infrastructure systems including site servers, distribution points, WSUS, CMG and third-party software catalogue services such as HP driver update and PatchMyPC. Engineers, deploys, and maintains Windows OS task sequences and standardized images/templates for physical and VDI (Workspot) endpoints. Develops and maintains enterprise strategy for Windows security updates, Windows feature updates, and Microsoft Office 365 feature and security updates. Assesses computer hardware specifications for bios, driver, and firmware updates and develops patch management strategies. Creates and maintains Standard Operating Procedures (SOP) for MECM/MEMAC Engineers and Administrators. Provides technical leadership in collaboration with CIO and Firm business units to develop streamlined workflows for endpoint service offerings. Responsible for reporting, process and integration management with Microsoft Intune, Azure Active Directory and Microsoft Endpoint Configuration Manager. Researches, analyzes, and makes technical recommendations to CIO leadership to maintain Microsoft recommended best practices. Participates in project planning activities for the firm. Communicates and presents complex information to technical and non-technical stakeholders. Works with vendors for operational and technical support for the firm’s tools and applications.
KNOWLEDGE, SKILLS, AND CAPABILITIES:
- Knowledge of Windows 11 operating system features and key upgrade requirements.
- Knowledge of Office 365 deployment strategies and key upgrade requirements.
- Strong Troubleshooting skills (Windows, Applications) required.
- Ability to stay organized and work on multiple tasks simultaneously in a fast-paced environment.
- Strong presentation skills and the ability to coordinate and work well with a diverse array of customer stakeholders.
- Excellent verbal, written, and interpersonal communication skills.
- Exceptional customer service and problem-solving skills.
- Able to identify and resolve incidents and problems with minimal supervision.
- Ability to work independently in a team environment with minimal supervision.
EDUCATION and/or EXPERIENCE:
- Bachelor's degree; any equivalent combination of training, education, and experience may be considered.
- Minimum of three (3) years of related and progressive experience in enterprise service administration.
- Minimum of three (3) years' experience supporting an environment supported by MEMC/MEMAC (SCCM).
- Minimum of three (3) years' experience supporting an environment with the following technologies: Framework and Software Distribution Management Tools.
- Experience supporting deployments in environments with 1000+ users.
- Extensive experience with a broad array of IT devices, applications, and operating systems.
- Microsoft Certified Systems Engineer (MCSE) preferred.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.
Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and/or experience.
Hiring Salary Range: $100,000.00 - $120,000.00
#J-18808-Ljbffr
