The Director of IT is responsible for overseeing the company’s NetSuite administration and managing the internal IT help desk/support team. This is an in-office position, requiring daily on-site presence to ensure smooth system operations and responsive internal support.
RESPONSIBILITIES
NetSuite Administration
- Manage system maintenance and administer system optimizations
- Implement new feature rollouts and new functionality to scale the business
- Add custom fields, create dashboards, and setup saved searches
- Provide basic change control management and assist with maintaining reporting structures
- Assist with new employee training
- Manage offshore or outsourced NetSuite resources to ensure seamless collaboration and integration of outsourced tasks into the company’s NetSuite operations
- Ensure that external resources meet performance standards, deadlines, and adhere to company protocols
Hardware and Software
- Establish infrastructure to support and guide departments in information technology efforts
- Identify emerging trends in technology that can benefit Case-Mate
- Ensure that Case-Mate stays current and competitive with respect to IT infrastructure
- Oversee the design, development, and implementation of new applications and systems
- Supervise the purchasing and allocation of hardware and software
- Create, delete, and manage accounts for Gmail, Google Calendar, Google Drive suite of tools including use of Google vault for ad hoc mass search requests
- Coordinate and facilitate internal backups of shared drives and mail files
- Purchase and maintain necessary software licenses to support all business functions
- Maintain website white-list & black-list
- Administer/maintain Active Directory
- Serve as primary contact with outside vendors in the generation of RFPs, bids, and contracts
Systems Operations and Maintenance
- Maintain the integrity and continual operation of the company network
- Ensure the continual functioning of mission critical operations
- Maintain security and privacy of the information systems, communication lines, and equipment.
- Develop, review, and certify all back-up and disaster recovery procedures and plans
- Oversee IT related aspects of all construction projects
Departmental Management
- Provide strategic direction and daily oversight to the IT department
- Oversee the IT strategic plan and ensure it aligns with company goals
- Lead and manage the internal IT help desk to provide timely support on hardware and software needs
- Supervise IT support staff and maintain quality of service
- Handle training and development for the support team as needed
- Manage the IT department budget and assume responsibility for department performance
QUALIFICATIONS
- Knowledge of NetSuite highly preferred
- Bachelor’s degree in information systems, computer science, or related fields
- 8+ years of hands on technology experience with high growth companies
- Outstanding business acumen with a focus on ROI
- Strong interpersonal communication and organizational skills
- Experience in system integrations on a total Company and Business Unit level.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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